Gold's Gym - Dupont Circle

I have been to about nineteen Golds Gyms now in my over eleven years as a member. This one was super clean and overall could utilize its floor space better with a few more pieces of essential workout equipment. The literal hole in the floor about took my left ankle out by the 125 dumb bells on the racks. It's a quick fix. Do that before someone gets hurt. A guy who has been there since it opened told me that it has been there since day one. The two leg presses, three flat back benches, an organized dumb bell racks, and a huge sauna 🙌

I was a loyal member of this gym from the day it opened, always providing honest feedback to help improve the facility. However, my recent experience has been nothing short of infuriating and disappointing. In July 2024, I visited in person to cancel my membership. The sales associate assured me that my membership was cancelled and even mentioned I had two additional weeks of access. I specifically told him I wouldn’t be in the neighborhood, and he encouraged me to watch for a new Gold’s Gym opening near me, which I was excited about. Fast-forward months later, I’ve now been sent to collections for nearly $300 for a membership I thought was cancelled. It’s clear that either the staff was incompetent or the gym intentionally misled me. This is completely unacceptable and shows a total lack of professionalism and respect for long-term members. This experience has completely soured any goodwill I had toward this gym, and I would caution anyone considering a membership here. If you do join, be prepared for poor communication and the possibility of being financially penalized for their mistakes. Absolutely unacceptable. Update as of 2025: I disputed the charges and asked for a copy of my contract. My contract didn’t include start dates, end dates or renewal dates. The outstanding payment was cancelled however through this process, I believe it revealed this locations lack of proper record keeping, accounting and predatory collections process. They could not justify the $300 so they wrote it off. This only occurred because I was knowledgeable about the requirements of collecting a debt and truly believed that the $300 was unjustified. I had to correspond with their collection agency via snail mail because they refused to email or provide anything over the phone.

What a great gym! So glad that there’s a new Gold’s at Dupont Circle. Really great layout, new equipment, very clean. The staff was very friendly and welcoming. The only negative that I did see was that one of the men’s toilets seemed to be broken as was mentioned in another review from a week ago. I would say that should be a priority to get fixed. It was not super busy when I was there so perfect for me. As with any gym in DC rush hours are always busy regardless of what gym you’re at. Thanks DCGolds for a great new gym for you members!

The lockeroom stay cleans. However, the locks on the door suck and are often broken. The weight room is solid. Need a chest supported T Bar Row and some more adjustable benches. Also, there are a few martial artists and combat sports enthusiasts that use the punching bag. It was recently replaced with a new one. However, the aqua bag type is not filled with a significant amount of water. Already notice someone kicking and misusing the equipment. It would also be nice if possible to dedicate the upstairs area with a small boxing area. Adding 1 more bag or boxing equipment.

Two floors of exercise equipment in a basement warehouse next to Dupont Circle. Quite convenient I would say. The first floor had your cardio equipment next to the stretch area where you have a turf be fire you find the stairs the lowers you to the free weights and locker rooms. I have been here for over a month now. Most things have stayed true. With the excepting of one employee, Morgan who is phenomenal! Always smiling, greets you the moment he notices you, and I have had the pleasure of chatting with him on multiple occasions. Again! Morgan is Phenomenal! Great asset for Golds Gym! The rest of the staff including the manager aren’t as kind. I have visited Golds in DuPont at different times. I would say 5am, 10am, 4pm and an occasional 6pm not my favorite as it’s very congested. The staff is idea listen to music only concerned about you getting scanned in leaving the customer service of a simple “hey how how are you” being a gym all you want is for kind motivational words to help fuel your workout. I would like to change my rating to a for only for the customer service piece of the equation.