VIDA - U Street

Gym is great except the locker room. It’s designed so you cannot avoid bumping into people and cannot access the lockers easily. The huge benches take up all the space. Peak times are hellish. The showers are terrible. I’ve never ever had one with stable temperature. You’ll be scalded and frozen in turn. I’ve pointed this out for six years now and they truly don’t give a damn. I’ve been there for years and have made these points many times. They won’t listen, won’t fix the showers and won’t remove or replace the benches. I have great training and like the place. But its management is completely unresponsive and resistant to any change or constructive criticism.

I've been a member for about a year, and I've been loving their yoga, barre, and strength classes. Programming is great and I rarely have an issue finding a class time that works for me. Shoutout to my favorite instructors Joaquin, Carl, and Tami. The only reason I wouldn't give it five stars is because the women's locker room is continually dirty. The "carpeted" area where the lockers are is rarely cleaned. I have been pieces of trash on the floor that remain there for days on end. It also has a perpetual sticky feel - not a good feeling. I bring flip flops most of the time, but given the membership cost, this shouldn't even be an issue. I have mentioned the locker room cleanliness issue twice to front desk staff, but I have yet to see any improvement. I did not have an issue using my sign up credits. I was able to book a massage seamlessly and had a great experience. The outdoor pool is great - highly recommend. Their food and bev program is also a big hit.

Cool gym and centrally located. They’ve got a good variety of weight machines, and a floor dedicated to cardio. I am a fan of their yoga classes as their instructors are pretty good. I recommend checking it out

I visited this gym and spoke with Paul, he took me on a tour around the facility and showed me how the gym is organized and all of the amenities. I ultimately decided that vida fitness was not the gym for me, however I still had a very positive experience with Paul and the gym is very nice, all of the employees are professional.

UPDATE 1: My complaint, filled with facts, was not vague; I approached the instructor and then management about feeling disrespected and harassed. Instead of support, I faced weeks of silence, only to be blamed for the employee’s unprofessionalism. Every attempt to communicate was ignored—even when raising a serious matter like video cameras installed in the locker room, which could lead to legal consequences for the company as it violates both district and federal laws. At every level, I faced denial, blame-shifting, and zero acknowledgment of my experience. An apology? Not even a classic, “We’re sorry if you felt that way.” Best regards, Ilson _________________________________________________________ Serious Customer Service Failures and Privacy Violations at VIDA Fitness I have been a customer of VIDA Fitness for over a year, and after numerous serious incidents, it’s clear that VIDA Fitness is not concerned with addressing customer complaints or even serious legal concerns. Here’s what happened: Harassment during a Zumba class: The incident involved the instructor and another employee, and despite my report to management, I was ignored for weeks. When I finally got a response, the manager protected the employees and blamed me for the harassment. Mistreated at the rooftop pool: A group of friends and I were mistreated by staff. All attempts to communicate with management were completely ignored. Poor responses to inquiries: From questions about locker rentals to complaints about broken equipment, I’ve been repeatedly dismissed or outright ignored. Cameras in the changing rooms: VIDA Fitness installed cameras inside the changing room without explaining why. I emailed management, citing both DC and federal laws that prohibit this, and was ignored once again. VIDA Fitness’s lack of accountability and their refusal to address these serious issues sends a clear message: they do not prioritize their customers. This pattern of ignoring legitimate concerns is unacceptable, and ignoring me will not silence the truth. People deserve to know what’s happening.