Planet Fitness

Just started here a month ago, and I'm already having problems. One staff member came up to me and told me to not stay past the closing time. It was a holiday and I didn't know the holiday hours. I didn't check the app or the door, as I just wanted to work out and shower. I didn't get to shower. The woman was rude and continued to argue with me. I told her that she didn't inform me of the holiday hours; she had walked off when I checked in, so she didn't check my face on the computer monitor. Not very professional. Already, I see your rude staff and I will not pay if this continues. I will document every occurrence and if it continues, I will file a lawsuit. Respect your patrons!

Enjoyed my time working out here. While there are too many cardio machines compared to weight lifting machines. The locker room and showers were clean. The atmosphere is respectful and considerate. Appreciate Connie for making my check in times at the gym an efficient process.

Staff is very abrasive. Avoid if possible. I went for a tour, the staff led me around talking a lot about pricing, then at the end said I could try out the space. A few minutes later, the manager walked up to me, said I wasn’t allowed to try the equipment without signing up. I told him his colleague said it was fine, he said he just asked her and I was lying, and said I needed to sign up or leave before escorting me out. First time I’ve ever been kicked out of a gym.

The ceilings are so low, the heat from everyone working out and sweating creates an odor. They don’t have enough fans. The layout of the machines is really awkward. As I tried to get into my workout zone and decided to give them a chance, I start using the stair master and suddenly realize that there’s a security camera pointed right in my face. The ceiling are SO LOW the camera is right by the machines recording you. That did it. Worst experience at a PF because of the facilities. The employees are nice and helpful.

After 2 years of being a member of Planet Fitness, and never missing a payment, I get denied access all of a sudden due to some vague payment confusion between this franchise and my third-party provider. Both of these parties refuse to talk to each other, instead demanding a call from the other side, and im here stuck in the middle with no hope of resolution. This franchise won’t let me in even tho I have proof that I am up to date, while we sort this issue out. On top of this they refuse to let me speak to the manager Tarjay, and put a note on my file that I was angry and aggressive just because I’m slightly frustrated about the situation. They never gave me any advance notice about this issue, so now I’ve wasted time travelling downtown on two occasions just to be turned away even though my payments are completely up to date. I’ve found this to be an extremely unprofessional and frustrating experience.