Equinox Van Mission

I had such a horrible and uncomfortable experience with the front desk receptionist. He must not have been trained on creating a good customer experience. I have been to Equinox’s all over the country and couldn’t believe the treatment that I had. So unfortunate because I went to the Union St location the day before and had such a lovely encounter with their manager. I would never go to this location again.

They are very quick to send spam emails for referrals every two weeks yet when a referral signs up, they will make up rules that aren’t disclosed anywhere to not give the bonus. They will do anything to keep signing up people for their already crowded and small gym, but upholding their end of the agreement seems like a feat not worth respecting. Deceitful and incompetent customer service is what they do best.

Took a yoga class w Mary here and she was very warm and welcoming. It was challenging and a great workout. This location is sprawling. The art deco furniture is super fun. Tons of equipment. Personalized pumpkins. The details in the decor makes this location great for working!

Ok gym. Too crowded but good classes. Water pressure too low, tho I didn’t experience the no hot water issue others mentioned. I was told I’ll be able to freeze my account 60 days each year before I joined, but it’s actually just once per year for either 1 or 2 months at a time. Well that doesn’t work out too well for its clientele who probably travel often, does it? Hate chains like these trying to trick their members. Yet another reminder this is just a big corp trying to extract as much $ as possible. I did have a great 1:1 personal training experience tho. It was the first trainer I liked ever in the US. She listened to my concerns, paid full attention to my forms the entire time, and gave me the exact feedback I had been looking for. Unlike my previous trainers, she never looked at her phone once or tell me my forms were just “fine” when I complain about back pain. My pilates lesson was just average, so the quality of personal sessions vary a lot by the trainers/instructors.

Highly recommend trainer Travis for anyone starting off their fitness journey. Travis is very knowledgeable, patient and charismatic. Overall staff is very nice This equinox is well maintained as well.