24 Hour Fitness

Brooke, is fantastic I highly recommend her if you come to this gym. She got me and my husband going on a great membership (the platinum). She made joining up a great and easy experience and was very thorough about everything. Dylan my fitness coach is great. He really helped me understand every exercise and went into detail on how to properly do the workout and what muscle it’s working out. He took the time to understand my goals and surpass what I expected from a fitness coach. I Love 24 hour fitness!!!!

Walked in to get a workout Wednesday morning at the 24 in Rialto. I liked the new equipment and thought this was is a lot cleaner that the others in surrounding cities. More than 20 cardio machines are unplugged and have”OUT OF ORDER” signs on them. As I walked up to take pictures for this review the 1 stair master that was working someone was on it. She told me she was finished and said “this is ridiculous right!” I said it definitely is. Will 24 be crediting the members for a day since more than 20 people won’t be doing cardio in their facilities? Probably not. lol. Thought the google community should know. Happy Wednesday! 💪

I wish I could give 0 stars. I came in to sign up and get a membership with the sales dude who wears glasses and OF COURSE I was lied to and tricked into signing up for and paying for a monthly training session (which to my knowledge was a ONE time thing) I didn’t even realize until AFTER my payment and reviewed the contract in my email, that it was a monthly subscription. of course i came back in to express my dissatisfaction and how I was under the impression that it was a one time service and CLEARLY stated MULTIPLE times I didn’t want a trainer NOR to be tied down to a contract, but i guess it’s typical for a salesman to not be able to take no for an answer clearly. I was told I would just “pay” for one session and get a courtesy one and it would give me a cheaper monthly rate. Not only was I misled and LIED to, the associate then tells me he PROMISES to cancel it for me and if he doesn’t he will refund me the initiation fee himself. It never got cancelled and somehow I was expected to pay 60 bucks a month for a service I not once utilized. ALSO, got stood up and ghosted by, Jason, my trainer. In hindsight, things happen. There was a mix up, so we reschedule for the upcoming Friday , that friday comes and I message asking if we are still good for our session, no response.. ghosted, so of course I didn’t show up since LAST TIME I got stood up, I’m not gonna hound down my trainer! I ended up just cancelling my membership as a whole. Never been so disappointed with a gym or service before, I never even leave reviews but this truly bewildered me.

The gym is near my home, is super clean ,excellent costumer service! I am taking my son for swimming lessons with Jason Osiris he is my son’s instructor. I give Jason an A+ because he is respectful , profesional , patient, fun and creative every lesson. My son loves the swimming lessons. I definitely recommend Jason Osiris as trainer. My son improved a lot after Jason’s lessons.

Was there this morning I really like coming to workout at this location. However, this morning when I was getting ready to leave the locker room, sauna, steam room and restroom were all closed for cleaning at 8am. My gym bag was in the locker and I decided to go in there to get it. While walking out the locker room the employee just gave me a blank stare and seemed really rude! I do think that these areas need to be cleaned before 5am not at 8am when people are trying to get their workout in before heading off to work, etc. It is very inconvenient to be paying all this money for a gym membership and their facilities are closed down during the morning. I understand that the gym needs to be cleaned, but maybe do it overnight when it’s not as busy. This has happened a few times already. I will be canceling my membership if this continues