Brenda Athletic Clubs - Modesto

Most likely going to terminate my membership soon. This club can never seem to enforce their rules. It would be nice if someone would come out of the office every now and then to check the pool area, especially the hot tub. They have a sign posted that reads "Children under 14 not allowed in spa", yet kids are always in the spa. They make it dirty and jump in the water, run around with minimal parent supervision. Today a kid did a cannon ball into the spa. Very cool... Also, their water machine filter was left on red for weeks, told employee it still hasn't changed and they told me it's always like that. Weeks later the filter light shows green. So I was essentially lied to. Not worth the money paid and would rather spend my money elsewhere. Update: Hot tub jets are now broken due to the carelessness of others. Also, water machine by tennis courts have not had filter changed since 12/2023. Staff at Planet Fitness are more educated and nicer than the staff at Brenda. No one knew how to cancel a membership. Pools are also dirty, one seems to be in cleaning every time. Go spend your money elsewhere.

The employees here are so horrible. Not only are they so rude and unhelpful; they are lazy and clueless! I asked for a tour of the gym and she just pointed to the buildings instead of walking me through them. Which was extremely unhelpful considering the size of this gym. I had questions about unusual charges and they took forever to get back to me, the employee said they weren’t sure why those charged were being made that she would have a manger contract me. However, the manager said the same thing, that she wasn’t sure why they were charged. Overall very negative and dirty atmosphere. It needs to be remodeled considering the amount of money memberships are. One of the pools is extremely nasty and green. They cut down so many trees which makes you feel like you’re in someone’s backyard. If you are considering getting a membership here, maybe don’t.

*update* the manager reached out and made things right and gave me a better explanation on how the cancelations work and resolved another issue that had happened. Giving 4 stars for the manager taking care of my issues and concerns Went in to cancel because we moved and are unable to use our membership. Unfortunately I canceled the day after they took my payment so I understand if they won't refund me this months payment but they are trying to say I will have to pay for next month as well even though we're canceling today. After reading reviews they are basically scaming people with the cancelations to make money off their "memebers". They suggested to drop our membership to a single account so the payment won't be as high. I shouldn't have to pay for another month after canceling.

I enjoy BAC it is small and quaint. I don't feel the pressure or judgments of a large gym. However, they don't communicate well. There is no information about what they offer as far as classes. I had to explore the facility to find where things were located. Like the locker room and lockers, showers, etc. It was a little awkward.

I cancelled my membership and nobody ever responded. When I called to follow up I found out they charged me for continued membership and they refused to refund me. They had no explanation as to why it was not handled timely. I also asked to speak with a manager, her name is Yesenia. She never called me back and basically avoided any accountability. When I finally spoke with her and asked to speak to her manager, she told me there isn't one. Only the owners and they do not deal with customers. I was never treated like a customer, only a number, and money that they took and shouldnt have. Never again will I deal with Brenda or recommend this unprofessional gym to anyone.