24 Hour Fitness

NO HOT WATER IN THE SHOWERS! Why? Lots of members are complaining. I have been with LA Fitness for years and became a member here in May. Jordan, Lilly, Erwin, Pavel are very nice, efficient, helpful and professional especially during my personal check in as the app does not work. It takes seconds! The managers James & Jazzi will let you wait. They constantly ask your name, birthday and telephone number even if I’m in the gym almost daily. Why? The location and facilities have deteriorated with showers having no water, no shower heads, no soap, always dirty and slip hazard. The toilets and lockers are dirty especially during the weekend. The pool, jacuzzi, sauna, steam room are dirty with mold & mildew.

The gym floor is always dirty. The windows and mirrors are always dirty. The mats by the window used to stretch on are always nasty and filthy, so bad you don't even want to sit on them or touch them. It's Monday January 6th and the gym look like it has not been clean in weeks or better yet months. it appears that they don't have a cleaning true which is a health hazard in a high volume gym like this. I have spoke to the manager James several times and I think it's just out of his control he is a nice guy but the gym is always dirty. I've been a 24-hour fitness member for 30 years. I left this gym and I didn't want to come back because it's always dirty but I need a gym close to my house and this is the only one. I have been to a lot of gyms 24 Hour Fitness, Planet Hollywood, Gold's Gym, you name it. This is the dirtiest gym I ever been to. The gym is very under staff.

I've been a member since they opened the super gym. I've seen it at its best when it first open, gradually getting sloppy and neglected, After they opened back from the pandemic, I've seen fair amount of their machines broken down, free weights missing and or left abandoned by a discourteous user. Honestly poor gym bros not respecting the house... Took a year off from this super gym, wow was I surprised how put together the super gym is, I say 80% back to gold standard since being back for a month.... They really started to clean and sanitize the whole building. Machines were all operating properly. Keep up the good work....

If you're ready to get your things stolen, go to this gym. So I went here for exactly 1 hour, and someone managed to break into multiple lockers and steal people's wallets$$ and personal items including mine. I reported it to staff and they told me that unfortunately, they can not do anything about it. They said it happens periodically and some times repetitively, They told me I have to go to the police station and make a report. I asked if they had cameras recording the entrances of the locker rooms, and they told me no. I understand not having them inside the locker room for privacy, but they need to get some for the entrances of the locker rooms as well for the swimming pool area. They basically didn't care to help me out in any way. They were not sympathetic at all & more robotic towards this stressful situation. When I went to file a report to the police they were just as robotic and told me to make a report online 🙄 😑. Telling me that you shouldn't bring your personal belongings to the gym. It's so sad to hear that basically nothing will be done with the whole situation. After everything I was told that people request 3 day passes and go in to the gym either hiding Bolt cutters in their gym bags or jacket and pretending to change clothes till they see that Noone is in the room & they start to break open locks that can easily be broken into. The fact that they know this and allow it to continue shows that they don't care about the people who pay to go here. They need to create better security for people's belongings. This gym used to be nice now it looks like it's taken a dive for the slumbs of the streets. Making it an easy target to steal from the hard working, paying, & loyal customers. The gym does not care about their members at all & only wants your money. They are full of ish just like their showers 🚿 & the Mission Hills Police Division are a Big let down as well.

Not great. The day I purchased my membership, I found my backpack outside my locker with the padlock missing. Luckily I didn't leave Anything valuable in there. They need security, also way too many people sitting around hogging the machines. Oh and the meatheads are insufferable😭this gym really went downhill FAST