Alo Yoga - Commerce HQ

DO NOT BUY FROM ALO YOGA! Our experience with this company has been absolutely terrible. We purchased a pair of yoga pants online, and they didn’t fit. Their policy claims you can return or exchange items online, but that’s a complete lie. We tried both options, and they refused to process the return. To make matters worse, we went to their store for help, and their customer service was horrible. They stated they don’t carry the product we bought and insisted they don’t allow returns or exchanges. The staff was rude and dismissive, making an already frustrating situation even worse. This company clearly doesn’t value its customers or stand by its products. Save yourself the trouble and money—do NOT buy anything from Alo Yoga! Clearly I've tried all methods, and their policy says it is returnable but they BLOCK you from returning online (screenshot attached) and store says they dont even carry the item we purchase online and states, they dont take returns OR exchanges.

What happened to Alo? Quality keeps getting worse, customer service is terrible. They hardly speak English, they put you on hold forever, they’re not able to solve minor issues. Shein and Temu have way better quality than you giys

I purchased a jacket from Alo and before I even received the jacket it was stolen from the shipper. Alo still refuses to refund/replace the item that I never received. I had them file a claim on my behalf with FedEx and they forgot about it and never followed up with me although the representative I spoke with ensured me that I would be contacted immediately upon any changes. Now they are stating that "I waited too long" to follow up and refuse to accommodate me. I'm out $159. Terrible customer service.

I like their clothes a lot, beautiful sportswear, uniquely designed. Ordered many times and never had an issue - free shipment to Ireland by dhl in about 3 days. This one time they double shipped my order by mistake, I asked the customer service how I'd go about returning the extra order (I wasn't double charged) and they said it was okay to just keep it! About 300eur of merch just like that! all in all, can't complain about anything :)

Nice products! I love how soft the products are and the beautiful colors. Very premium and worth every penny!