Bay Aerials Gymnastics

I have enrolled my daughter for gymnastics in Bay Aerial and she enjoyed a lot on day 1. She is waiting for next gymnastics class. Coach Karina T has been assigned to my daughter and she is very helpful, attentive and makes sure students are comfortable. I would recommend this place for kids. It's 50 minutes class every week. There is approximately 147$ monthly gymnastics fees and 45$ annual registration. They have small store as well for costumes if someone interested in buying from there.

We decided to stop sending my daughter to this place after more than 2 years here. She started here since beginner white and now she is at intermediate green. We are very depressed with followings: 1. Receptionists - are very rude since day1 and I have been neglecting them as long as my daugher is ok and happy there during her practice time. They don't really care the customers. Whenever you have questions, they will not answer nicely and instead will ask you to send the email. I always felt I got their "I don't care" kind of attitude and face. 2. Coaches - they don't have enough good coaches especially when your kids reach to higher level. My daughter experienced the coach kept changing when she gets to green level. Coaches are not proactively communicating regarding the progress. All they do is once in a while updating the skill chart and you will never know when and how. They will change your coach only with few day prior communication by email. 3. Makeup - they recently changed their makeup policy and which seems not fair to customer. No makeup when your kid sick or absence is by your false. 4. Recent skill chart update - My daughter is practicing at green more than a year and she was at 84% to complete green. They update her skill chart to 27% recently and we only got 1 email said they raised the bar to input skillchart. Is my daughter need to spend one more year at green which she already did 1 yr with 84%? I can only think that they are trying to dig $ from me as much as possible by changing skill chart criteria and putting my daughter down to 27% to be at green more longer. They don't even communicate in advance about skill chart criteria changes. The email came only a while after I found out the skill chart % changed/dropped. We know and accept that not everywhere is 100% perfect. We try to understand receptionist attitude, unstable coach.. we closed our eyes for unfair markup policy. But now their recent skill chart update put not only myself but also my daughter down and lost our trust on this gymnastics place.

Greedy management. Regularly hiking the fee and changing policies in their favor to make more money or save their expenses. Recently stopped offering make-up lessons for sick kids. On Thursday(8/29) evening they sent an email out of the blue saying classes have been cancelled for 5 days including that day and no make-ups will be offered. They are the only institute in the entire bay area I'm aware of charging annual (recurring) $45 membership fee, despite charging the monthly fee.

We used to love this place, but unfortunately, it’s been going downhill very fast this year. First, they stopped doing make-up classes for the kids which is ridiculous because they have 2Y-5Y kids and you make such decisions when money-making becomes your priority, and not helping upskill the kids. When they stopped the make-up classes, the communications were out that they would let the kids do make up classes, if their class fell on a long weekend. That said, with the long weekend this Monday, they made a self-decision to close the place down from Thursday, August 29th - Monday, September 2nd. The kids who are to miss their classes on Thursday and Friday (which doesn’t fall on a long weekend) are not offered make-up classes, but the establishment surely expects you to pay in-full for the entire month. I recommend looking at other places which are more inclusive of parents feedback, and actually invested into developing your kids.

My son, who is 4 years old is with ninja 4 program in bay aerials , he started enjoying gymnastics only because of coach Karina, shout out to her cause she has some unique skills of gaining attention from kids on performing gymnastics. Kids in her batch are very focussed and well behaved. I recommend coach Karina and coach Julia and coach Jared. I have seen Julia and Jared substitute the batch love the energy and motivation from these coaches. Thank you for your dedicated efforts and lots of love from Rayden( your student). Attaching a pic of Rayden and his coach Karina.