Orangetheory Fitness

This location has left a sour taste in my mouth. The workouts are solid, but the customer service is shockingly bad. I am a new member that joined recently and in my time here I was hit with $15 late fees twice for canceling a backup class, after I was moved off the waitlist to a preferred class late at night because of their flawed booking system. Every attempt to resolve it was met with rude, confrontational responses from the front desk. The manager, Jasmeet, went as far as accusing me of canceling classes on purpose. I’d read the bad reviews online and thought I wouldn’t need to deal with customer service, but I was dead wrong. This location has no customer empathy for its members and clearly doesn’t care about customer retention. Notice how every bad review is met with defensive counters and never a resolution. Save yourself the frustration and join somewhere else.

I had an incredible experience at Orange Theory Fitness during my free class session! From the moment I walked in, the atmosphere was welcoming and energetic. The two ladies at the front desk were so friendly and helpful, making me feel instantly comfortable. During the workout, Coach Janelle and Coach Jordan were outstanding. They guided me through every exercise, motivating me and ensuring I had proper form throughout. Their enthusiasm and expertise made the session challenging yet enjoyable. The facilities were clean and well-maintained. The workout itself was intense and effective, targeting different muscle groups while keeping me engaged with its dynamic format. Overall, Orange Theory Fitness exceeded my expectations. The combination of supportive staff, knowledgeable coaches, and a great workout environment makes it the perfect place for anyone looking to achieve their fitness goals. I appreciate the front desk for asking me where I work in case they have discounts. I was amazed that this OTF offers military discounts. I can't wait to come back for more sessions!

AVOID this place if you can. Poor treatment by Mateo and staff despite of being on time. Very unprofessional and lack of understanding and reasoning were paramount. - Caims they texted, but I never received one. - When asked whether they truly care for customers, the response was "we're doing okay" suggesting they don't care about new customers. - Wasted 30mins driving just to find out they can't take me in. AVOID THIS PLACE. This isn't the customer service you'd want for the premium your customer pays.

It's no surprise to see mixed reviews for this place given my recent experience. I thoroughly enjoy the classes and the professionalism of the coaches, especially George and Spencer, who are both top-notch and incredibly nice. However, I can't say the same for the front desk staff. The lack of professionalism and friendliness among the front desk staff is disappointing. Regarding the notorious 5-minute late policy, I wholeheartedly agree with the sentiments expressed by others. Even if you arrive within the final minute, they insist on rigidly explaining the contract terms until you're past the acceptable entry time. Overall, while I appreciate the quality of the instructors and classes, the front desk experience leaves much to be desired. It's a shame that such a great fitness environment is marred by subpar customer service.

The parking space is so narrow and limited since it is shared with apartment habitants. The front desk indian girl is unnecessarily rude like uneducated teenaged girl who hates her life and parents. We are NOT your parents. show some respect. need much more training for customer service.