24 Hour Fitness

This gym used to be managed well. I honestly don’t understand how this company allows this gym to be neglected this bad. It is filthy filthy filthy. No one cares about making the members feel safe with unclean bathrooms, broken drinking water fountains. The management should be replaced as all they have is attitude. Some of the workers are nice. But they are not running the gym. There is high chance the new gym, called « The Gym, « in the mall will benefit from the unsatisfied 24 members. Sad sad, for a once nice gym that really has everything, except respect for their members. And please don’t answer « we strive to be better » you don’t care, as every week is the same for years now, only getting worse.

The lack of cleanliness is crazy. Bathroom stalls are disgusting, gym floor is so dusty, water fountain looks like it hasn’t ever been cleaned… equipment remains broken for months on end… free weights are never in the rights spots. Granted the weights is also the customers but not once have I seen an employee putting them back where they belong. 3-4 employees just hang out at the front desk pretty much all day and you see no employees on the floor cleaning and organizing. Gym has potential… employees just don’t take any pride in their work.

My husband and I have been members for many years! We were ecstatic when the new location opened on Main Street El Cajon. The new site was very nice and we enjoyed working out there. Unfortunately…. It was been going down hill! There is no maintenance being done. Equipment breaks down and sometimes takes weeks before it is repaired. The vinyl on the equipment is cracking and tearing. It’s filthy around and under the equipment which drives my allergies crazy!! Plus… the equipment is very dirty! I wish management/ownership would take better care of the facility and equipment!

Always filty and dirty, very immature staff , couldn’t figure out how to cancel my membership online so I called in and nicely asked if he could cancel it over the phone. He then said I have to come in or do it myself online and I said no problem can you walk me through the online cancellation process since I’m having trouble and he said “no I don’t have time for that” and I said what do you mean you don’t have time I can wait and he said “miss I’m on the other line with customers” and I said no problem I can hold and he goes “that’s ridiculous” and I go why is it ridiculous I can wait until you’re done so that you can help me and walk me through this because I’m having trouble i cant get logged in? Then he just then hangs up on me. So that’s why I’m here Leaving a bad review. Im not someone to leave reviews even in worst case situations by the way a year ago my car was stolen from this gym parking lot when a homeless woman came in and stole my purse from the bench locker room as I was changing with it on the bench behind me, this is a very dangerous gym! I still never left a bad review even after that but the rudeness of this boy I wish I knew his name but he sounds very young.

I used to use this facility 5 years ago. It was very clean, lots of staff were around and cleaning. I recently went and it was very disgusting. When I stepped into the bathroom it smelled like someone hadn’t cleaned it in weeks. It was very nasty, when I asked the staff abut it they said that they are under staffed and are looking for help. Very poor response from a worker, used to be some of the best but now it is some of the worst gyms in El Cajon, really don’t recommend coming here