Gold's Gym

I just became a member here. Actually, I don't like working out. I chose this place with many classes at my husband's recommendation. I was so happy after attending two classes. However, they said they would check my InBody and do a consultation for free, so I made an appointment and met a trainer. I was so tired of hearing the same thing over and over again that I didn't want to receive personal training. One trainer even asked me “why are you coming?” I was so shocked. So I asked how I could say that. They kept recommending me to receive personal training. It was so uncomfortable. Isn't personal training something that you can do if you want it? Why are you doing this? I was so uncomfortable and upset. It didn't even take 20 minutes for my feelings about liking this place to change to something uncomfortable. Because of you! Stop forcing anyone to receive personal training from now on.

despite fulfilling the requirements by bringing in two new members, I have been informed by various staff members that the process is still being delayed. I was initially told that there would be no issue with honoring the promotion, but unfortunately, the situation has now reached a point where it feels as though I have been misled. To date, I have yet to receive any formal acknowledgment or compensation for the promotion, and the issue has been repeatedly postponed with vague responses. As a loyal member who has enjoyed my experience at the gym and actively recommended it to others, I am disappointed by the lack of clarity and follow-through regarding this matter. It is now nearing the one-year mark, and I kindly request that the situation be addressed promptly. Could you please provide a clear timeline for when I can expect the promotion to be honored, or let me know if any additional steps are needed from my side to facilitate the process? Thank you for your time and attention to this matter. I look forward to your prompt response and a satisfactory resolution. I sent this email to manager on Nov 5 And now I have been waiting for a month. There are no response and resolution at all. I think it is perfectly "Fraudulent Event". I WILL NEVER STOP. You guys are playing with your member?? I want to say I bring 2more than people before though. I would not count it. Because you guys don't want to give anything for my authentic support. 1/17/2024 I asked how is it going? Because I keep paying for the gym. And they answered. " I turned n the referral credits and this is what I was told. For the full 1 year of credit your referrals had to have signed up within the same month 🙁" BUT every manager said that I should bring people in quarter. He said it should be in one month now. Who can say it is not a fraud??? It is been a year and I make 4 of my friend registered. And I never get 1month credit either lol. It is really funny.

I absolutely love the Cerritos location, it’s always such a vibe and by far the cleanest location I’ve been to. The equipment is amazing and they have a bunch of attachments and equipment that you can check out at the front desk. Wouldn’t trade my membership for any other commercial gym. I will say though, sometimes there are really disgusting people who are not embarrassed/ashamed of smearing their feces on the gym shower curtains! But I’ve seen this kind of behavior before at other gyms and their staff is really good at taking care of those kinds of things. Shout out to the employees for putting up with them.

I love the yoga instructor & her pace with the movements, making it convenient for all levels in her class. In addition, I’ve been pleased with Gold’s gym for several reasons: closeness & availability to my home and work life, the staff from front desk to the managers to the trainers… they have all been approachable, friendly, helpful & expressed professionalism towards me. The gym is popular no doubt! Depending on the day and time you go, the entire gym is packed and can be challenging to get on any machine. So far no gym intimidation! 😎

Scam Alert – Exploring Legal Action! I signed up for Gold’s Gym after being told by staff about the 5-day cancellation policy, which states that if you cancel within the first 5 days, you won’t be charged. I canceled within the timeframe, yet I was still charged. When I reached out to the manager, he assured me multiple times that I wouldn’t be charged. A week later, the charge appeared anyway. When I called again, he told me a refund would be processed by Tuesday—it’s now Thursday, and still no refund. 6 phone calls and 2 emails later, he’s dodging my calls instead of fixing the issue. Maybe he is waiting for the next charge which is the annual membership charge. At this point, I’m exploring legal options because this is outright dishonest business practice. If they can’t even honor their own written policy, how can anyone trust them with long-term memberships? If you’re considering signing up, think twice. A gym that has to resort to shady tactics and false promises just to take your money isn’t worth it. Still waiting for my refund… I’ll update if they actually do the right thing.