Crunch Fitness - Yuma

They came to show us how to gym right! So many machines and room that it doesn't feel like there is alot of people. The front desk is welcoming and itching to help people. The coaches were either busy or working on schedules and work outs.

I would rate this place 0 if I could because it’s such a scam. I had to move out of town so I had to go cancel my membership. I tried canceling before moving out of town but I was told by one of the managers I could cancel through the phone. ( I don’t remember the managers name) I’m not sure why I couldn’t just cancel the day I went to the gym? I didn’t question it though and instead I just said it was fine that I would just call. I did call before the month was up and then they told me I couldn’t cancel because there was no manager in at the moment and that employees can’t cancel the membership. I understood since it’s not employees fault. I ended up paying like 60 something that first month because they charged me the annual fee. I called again before the new month came up and this time I talked to one of the managers. Her name was Sha. She said that there was no way I could cancel my membership over the phone that I had to go in person or go to the nearest gym to cancel. You could understand how frustrated I got since I’ve been paying for this membership and whenever I try to cancel there’s always a problem or there is always a but. Then she said that you have to give them a 30 day notice before canceling your membership WHICH IVE BEEN TRYING TO CANCEL SINCE OCTOBER. she said I would be charged for a new month again no matter what. My problem isn’t paying , my problem is that this could’ve been handled since the first time I tried to cancel IN PERSON. Why tell me I had to wait and do it over the phone to later tell me that I can only cancel in person. The girl I talked to was really not helpful at all and honestly only made me more frustrated because she claimed she was one of the managers yet she couldn’t do anything to help solve the problem ?? Very unprofessional and I wouldn’t recommend this gym to anyone!

Spaced out equipment. Clean. Many options for machines and body work. Overall nice facility. Downside is, low energy, low vibes. Feels kinda dead inside. Not motivational at all. Sauna is NEVER hot and takes about 10 minutes to begin to get hot. Mop the sauna floor and wipe down the benches…!!

I paid a visit Crunch Fitness this past Wednesday and I truly felt welcomed. I bought their Day Pass since I haven’t worked out in a gym other than planet fitness therefore I was a little nervous but Chad at the front desk made me feel right at home. Chad has a radiant smile ready to greet everyone. I asked Chad for help with locating the amenities the gym has to offer and JR mention he’d be happy to give me a tour. The tour was full of laughter and I felt at ease noticing how much space the gym has. Through out the tour I got to meet Mike, the manager, he was mopping the gym floors and making sure all the gym equipment was organized. If you’re nervous when it comes to working out- I really recommend Crunch Fitness. They really help you get to your goals.

The first three months this place was great! Employees were cleaning consistently on the floor and restrooms. But now its just average! Rarely see anyone cleaning and I have used stalls on different occasions with stains, splatter and paper on the floor. Having only one chest fly machine and no mirrors on certain areas is also not good. The stalls should also have hooks so you are not forced to leave your bag outside or inside a locker. The only reason I have not cancelled is incase the other gym gets packed with NY resolutions. Manager and staff are great but the honeymoon phase is over!