Anytime Fitness

My experience at the Dunlap Anytime has been great! I transferred from a location in California a few months ago. All locations always have the necessary equipment, privacy and helpful personnel! Trista at this location was awesome with assisting me with anything I needed :) My only advice would be to stay educated on different locations and their individual rates if you are looking to transfer, I had not realized it would be a different price.

Very friendly and helpful staff. The gym is never crowded, so once I create a new routine, I can count on my stations to be available for my next set. Really important for me. The bathrooms are nice, clean, and huge, which is important to me because I shower there frequently. The extra large size means that they even accommodate our brothers and sisters in wheelchairs. It’s a good fit, for me.

Bad experience with the billing. Last November 2022, I created an account and had a firm agreement with the employee that the membership would last one year. I explicitly asked multiple times if there would be additional billing after one year. The answer was no. He stated all necessary forms were completed to ensure I would not be billed after the 1 year was up. I explained that this was important because I was likely moving outside the area and I did not want to deal with additional billing. Again we had multiple verbal agreements that everything was in place to not be billed after the first year. Now it comes November 2023 and of course I am getting billed. I called the gym directly a few minutes ago. Apparently, they are missing the "Un-auto enroll form" or something along those lines. I am being told it is my responsibility to have completed this form although I was told i completed all necessary forms one year prior to ensure no auto enroll. Although it is just 40 bucks a month, the whole situation is incredibly disrespectful and demonstrates immoral business practices.

Great location. Quiet and not too crowded. Love the fact that I don't have to hunt staff down when I have questions or concerns. Great customer service and they don't talk in circles. As of 10/23/23, This review has now been edited to three stars for unprofessional customer service. I understand we all go through things and get frustrated, but being a smart aleck is a no from me. They're great people as long as you never have to speak them at all, which is a horrible thing to say but it's the truth. Watch this, they'll reply to my update with some nonsense. It's fine though, I'll stop being professional too. Since they don't like professional and courteous communication apparently. 😊

Anytime Fitness North Phoenix is perfect for all my needs. It's not huge and it's never overcrowded, it's the perfect size. It's clean and well taken care of. I absolutely love that I can go in the middle of the night if I choose to.