FLEX Spas Phoenix

I had a great experience yesterday. Updated showers are exquisite, and steam room has new tile and stone which is new from the last time I was there. Pool area was gorgeous. Despite some snippy reviews, I found the place as an extremely clean and well maintained facility. I bought a membership as I plan to be there more, wow. The activity areas are clean and maintained. Staff are on top of any issues. I felt safe, relaxed, and comfortable here and that felt amazing. I look forward to killing time here in the future.

I was visiting from Chicago and had an available Monday so I decided to pass the time here. I am not sure I will do so again. Being a Monday afternoon I expected it to be somewhat slow which that was fine. I had hours to spare. I rented a medium room which was clean but a locker would have sufficed during these hours. I will say that the staff was very friendly! They were working and during my visit closed areas temporarily to give them a cleaning to be reopened right after. This I appreciated! While exploring I developed a couple splinters due to the wood fixtures that were in the dark. I understand the lighting situation but when having to navigate with hands it can cause issues. Although the steam room was cleaned the steam was not running consistently so it was like sitting in a damp room. There seemed to be only two bathroom stalls and one urinal in the establishment. The urinal itself was out of service. Perhaps there were more in other areas but none that I came across. The shower area had equipment in it I guess for repairs so only two of the showers were usable. Biggest sadness was that the pool was also out of service. The hot tub was accessible at this time however. Some of the public seating areas were tattered and torn. Sadly I was not by the time I left. If I could be guaranteed more (if not all) of the amenities would be in working order I would give this place another chance my next visit.

My husband & I always enjoy coming to Flex. We are always greeted by the front staff. We enjoy sitting at the pool & hot tub. We also like the blackout nights & meeting new people. Sometimes the other customers who are walking around are very rude & they like to push people around in the dark room, but other than that. We have so much fun @ Flex. We are looking forward to spending our fun time next week during Thanksgiving weekend.

The staff was the standout. They were friendly and helpful and perceptive. Not as epic as the Flex in Cleveland but I like all the mirrored doors and clean with the right touch of sleaze. Certain parts were a bit too cold though

I think the steam room needs BETTER cleaning more regularly as it smelled like mold when I was there. I'd suggest some lemon or eucalyptus scent