LA Fitness

Operation Manager total disrespect for members. Locks were cut off all lockers with ZERO notice (no email or message on front desk board in the days/weeks prior). In a show of disrespect, the manager instructed the 100% of the items to be thrown away rather than to be placed in the front desk lost & found closet at the front of the club. We love this club, but the Managment is acting in an unacceptable fashion. There has been no communication from the manager to her staff or members as to what happened. This put the front desk personal in a terrible situation with no answers even three days later. Emails to the manager and corporate have gone unanswered. Members of the staff and trainers regularly told members that it was oaky to leave items in lockers overnight as it had become customary and commonplace (as even with >100 overnight locks there was plenty of lockers open for day-use >75% free capacity). Not one member was in need of a locker so there was just no reason to conduct a locker raid at all. The lack of communication coupled with the disrespect of throwing all personal items away is inexcusable. As is leaving the poor staff in the dark with no answers. An even more disconcerting fact has come to light as the Members are demanding answers. The manager is not available because she is training other personnel at the Ballard location. This person should not be training anybody they should be fired immediately for the disrespect and contempt they have shown towards the members by conducting a locker raid in this way and the subsequent lack of accountability or communication despite member outcry.

This gym really could be improved. Exercise mats are scarce and if available in pitiful shape. Hand weights not available in low weight 1-2 pound options. Group exercise classes are cancelled at the last minute. Kids club space could be repurposed. Bike parking? One off kids sitting? Valentine’s Day date night kid sitting? Guest privileges are nil or at best inconsistent and measly for Medicare advantage plan members. And importantly group exercise instructors play their music too loud. We should not be getting notices on smart watches that the music is at a level to damage our ears. If an instructor knows their music is too loud that they need to offer ear plugs, why don’t they just turn it down? Or worse, one instructor told the class that they don’t want to hear the feedback that the music is too loud! Instructors should be open to feedback. And notification should be posted if the water in the hot tub is not hot.

The one-star rating is primarily due to the terrible internet connection, both for LTE and the provided WiFi it’s practically unusable. If you want to listen to music, you’ll need to have it downloaded for offline use. Additionally, the gym is extremely crowded, especially between 3 PM and 7 PM. I highly recommend scheduling your workouts outside of those hours if you want any chance of getting access to a bench or rack.

“I had a fantastic experience with Jojo at LA Fitness. They were incredibly knowledgeable and took the time to explain all the membership options clearly. I appreciated their friendly and professional attitude as they gave me a thorough tour of the gym

Absolutely loved this club with exceptional customer service. I came in looking for the swimming pool as I just moved to the area from out of town for college and wanted to be able to use a heated pool in winter! Jocelyn took me through the best tour and made sure that all my goals were explained! I am so excited to start my fitness journey in this club!