Planet Fitness

Today was my first visit to this facility in Lake Stevens, Wa. When I signed up, I was assured there would be someone on the floor to assist on proper use of the equipment. I started on a bike just to warm up. Once done with the warm up I looked around for a particular machine that I used in physical therapy. I found two, sat down and was unable to determine the proper use. I proceeded to the front desk as I could not identify any employee on the floor. The front desk girl (Sofia) said she could not leave the front desk. Then informed me the person who would be able to help was in a class. She asked me "what machine did I have questions about"? I told her I did not know the name. She then walked away to help another member as I stood there. She than got back to me and asked me again what machine? I explained for a second time I did not know. At this point there was no reason to stay any longer. I asked her to cancel the membership. I do not feel there should be any monthly charge for a ten minute bike ride and no explanation on that machine either. Not everyone can just walk into a gym and know how all the equipment works. Very disappointed as I was looking forward to a gym experience in my new neighborhood. I would not recommend Planet Fitness. I expect a full refund on this account. Michelle Thomas

I have a positive experience at this gym overall. It provides the amenities and services it advertises. While I do notice it can get busy at times, I haven’t observed any issues with people working out. The machines are in good condition, and the atmosphere is friendly. Additionally, the pricing is reasonable. I’m giving it a 5-star rating for now because I truly believe they are doing a great job and I hope they continue to maintain this standard.

It was a great experience for the price and equipment is generally always working and clean. Riley at customer service desk is very friendly and always welcomes with a smile, she deserves 5stars. Gym usually is packed on Mon, Tuesday 3-8PM but the app needs fixed as it always only shows max 2 bars for people but when you turn up, gym’s quite full. Overall good experience

Please put more signs up telling members to wipe off the machines. I’ve seen so many people not wiping down the equipment or in the black card spa. This makes it easier for people to get sick and people with weak immune systems like myself shouldn’t have to go through that because people are dirty and inconsiderate. No bad reviews for the gym but it’s the MEMBERS that need to do better. Also members should be held accountable for not following something as simple like that since it actually impacts people and can get them sick.

Half of the ellipticals rock around and make weird noises when you use them. Other than that, there is a decent amount of equipment for someone who is just doing general fitness activities. The mirrors everywhere are a bit annoying, but I guess that can be useful for watching your form or something while you lift weights. Would be nice if at least the different areas of the gym were partitioned off so that you aren't constantly accidentally staring at people. Would probably allow a lot of people to feel more comfortable working out.