Mt. Trashmore Family YMCA

When i first moved here YMCA was my go to. Daycare, after school programs, summer program and other programs. Art was the first for my 5 yo. Then swimming for both. I visited this location to get in out of the weather. I walk Mt Trashmore. There are too many rooms that could be opened for Daycare. One room off pool area for children smelled of bleach. The new workout area reserved for government workers as a membership. I would have to pay extra or use the old ones where I saw the older members. Some struggling to use. There are mega fitness centers opening with or without training. Medicare has a program for blue shoes. YMCA should go back to children programs to stimulate exercise and dance.

I’m giving them a 1-star for the location at Mt Trashmoore in Virginia Beach. Their teachers are okay. But their admin staff and director at really bias and self serving. They have inserted themselves into personal matters of families. The YMCA changes their policy’s what seems like every other month or quarter and expect families to just jump and adjust. I find their business practices to be very unfair and their lack of communication to be terrible between corporate staff and the center staff for the childcare programs. I would not recommend going here unless you just need affordable quick childcare that’s convenient and bare minimum. Also if you can adjust to the random changing financial policies. The only one good thing I would say came from my daughter being here for 2yrs, she was potty trained with my help and family members and the lower grade teachers are really good in my opinion

We are new to town and have toured several gyms and attached kids clubs before joining the Y. We are so happy to have found both a wonderful gym, and community. We never left our kids in a gym childcare until here. Others were not clean, didn’t change diapers, or were irresponsible and rude. The stay and play staff goes above and beyond in making it clean and safe. I never have to worry about our children while we exercise or do “parents time out.” It’s such a game changer having young children! Everyone is so personable and kind to us and our children. We do swim, weekend family events, and plan to begin soccer in the Fall. If you are looking for a trusted family gym and community, it’s the Y!

Two months trying to confirm membership cancellation and my card has been charged again! Beware allowing them access to your card it’s been nothing but a run around with the front desk staff NOT knowing they were supposed to give me a form after weeks of trying to cancel, my card was charged AGAIN!!. While still WAITING for “management” apparently Ms Swoop is the ONLY person who can handle cancellations but she doesn’t respond to emails, nor requests from staff “Sam” who says he’s waiting for her reply as well. Rediculous!

We recently moved and felt the need to leave a review because we had such a “family” like and great experience! This doesn’t mean things were perfect but when we mentioned things they went ABOVE and beyond to correct anything. We primarily used the YMCA for childcare and were super happy with the care as well. I feel like they’re always trying to improve. My son Brody grew close with the counselors, and when we stopped care there briefly for other reasons, they were so happy to see him back it made his day! We also did 2 seasons of basketball. I teared up we left a piece of my little guys childhood behind.