Hilltop Family YMCA

If I could give this place 0 stars I would. On Tuesday January 21 2025. the black lady with the blue braids and black glasses ruined my experience at this location and I’ve been coming here for 2 years. I recently renewed my membership and was bringing my underage 18 YO sister with me as a guest. She ended up giving her a free week of working out, like she can use it anyway, because of the snow. She said if I give this to you, you better lick me on my face and my sister had too cover her face because she was scared, when the lady walked past her. She kept on harassing us saying I knew yall wasn’t in here really working out meanwhile I’m creating content for my sports brand. I’m soo upset that I have to go to another location because this was my favorite one in Hampton ROADS. ☹️ -Jasmine Stackhouse

Staff was very helpful and friendly. Gym has everything you need to get a great workout.

Did a parents night out and the staff was amazing. Erica was super positive and made us feel totally secure in leaving our kids in care. Great great great staff!

Joined nine months ago. Staff are always friendly and engaging. It is inspiring to see how well they work with people with disabilities and provide a sense of community. Not a glitzy fashion gym but well equipped. My wife has enjoyed the yoga classes and we don't use the spin cycle room or the pool but we enjoy the saunas. Crazy as it seems, I am motivated by the Activtrax T shirt awards system. Good price point for a family and the dues help the community as well as provide service.

Staff at the front desk and instructors are amazing! But .. I had one bad experience with child care. I have given child care permission to change my daughter. Before I left for the pool , I told child care that she has pants, new underwear and shoes if she has an accident, I also explained my 3 yr old can't climb an adult toilet unassisted. Instead of calling me , the child care worker had my daughter in wet pants, shoes, making her WALK through the facility in urine. Through the women's locker room and to the pool and l was left with her. " bring her back if you want ". And leaves me sopping wet trying to help my child. Literally hands me my child and darts off from the locker room with out her "accident bag" with change of pants ,etc. . I had to carry my child out of the facility ( I had back surgery, the reason im even at the YMCA), my daughter half wrapped in a wet towel , barefoot and I had to go back the next day to get her " accident bag" that should have been used to change her or given to me in the locker room.