Planet Fitness

I’m typing this out as I sit in their lobby. I came into the Temple Planet Fitness to sign up for the Black Card and see if there were any promotions I might be interested in. The lady at the counter was more interested in chatting with her coworker, and after a few minutes standing awkwardly at the counter (I had already located the PF App, downloaded it, and begun signing up for the membership unprompted) she awkwardly asked if we needed anything. At that point, was able to reply “Actually no, I think I’ve got it from here.” As I type, she is quickly running through basic amenities with another customer but no tour, no offers to walk through the gym, and no talk about plans or pricing. I know my local gym is friendly, so I didn’t mind completing my membership. But, if this was my home gym, I would leave and join Crunch. Your counterstaff isn’t needed to check in, (thank god), so why don’t you at least train or expect reasonable customer service and membership driving? How does this experience build confidence your staff is knowledgeable or helpful moving forward? I am definitely not sold on Temple PF, Should I ever encounter a situation where I would need to use the Temple location as a home gym, I will cancel my PF and use virtually any other gym in the area.

I'm a traveler, so I visit a lot of PF on the way. This planet fitness is just ok. They are not 24H. Many buckets on the floor to get the water rain from rooftop, the equipment compared to others PF are the old ones. Good thing is they are next to a mall, so many things to do after a nice workout. And plenty of parking space.

Update: I did as I was asked to reach out to them as the owner replied beneath this review and two days later I have not heard a single thing from ANYONE representing PF. My guess is they comment beneath posts to make it appear as though they’re interested in fixing the issue when they have no intention on doing so. Also, the gym is STILL closed. Currently using this location mainly for the convenience. It’s not far from home, across from HEB, decent enough hours where I can get a decent workout in before work. However, it’s ALWAYS closed for some reason or another. It’s actually ridiculous. They tell you to send complaints or feedback to HQ, and HQ replies and says reach out to your home club 😒. I have personally emailed the manager and HQ 6x over the past week and HQ has been no help, the local manager has yet to respond. As much as I do not want to cancel my membership I am left with no choice at this point. Poor people skills, poor business skills, lack of communication and it’s really bizarre to continue to charge people’s accounts for membership/club fees without allowing access to the club. If I pay for goods or services, at the very least I expect to receive the goods/services. If you cannot uphold your part of the bargain then we begin looking at breach of contract. Why are you charging me for a service I am being denied access to? Very frustrating.

Gym is always closed because “they don’t have water”, and the ceiling is falling apart. If I could leave negative stars I would. Do not go here unless desperate.

The gym is great for the purpose designed. The constant closures seem frequent, but it needs to be resolved. I paid for a year upfront and will not renew once it is expired. It is an inconvenience to suggest to drive to a different PF location. Correct your challenges so people can use you facility. This is not how you run a business.