Crunch Fitness - San Marcos TX

I am so glad this location finally opened. It took them awhile to finally open and finally get their certificate of occupancy. I had been going to the south Austin location. This one is much closer to my house. As I walked in I was greeted by the staff. One of the guys. was studying Exercise science was a wealth of knowledge as we spoke about diet and my exercise routine. I went up to the 2nd floor to use the exercise bike to get my cardio in. It took a little getting used to their layout of machines and free weights. Even working out when I did, I was able to get in, work out and get out without having to fight folks for machines like many do at some of the other big name gyms. The staff here is amazing and very friendly. I am thankful to have a Crunch closer to my house and look forward to the Kyle location opening soon.

Nothing wrong with this specific Crunch Fitness. Employees are all nice people but Crunch policies need to change. I had a membership and changed it to a lower level membership a couple months later and was charged $32 for that change. Fair enough but I was charged another annual fee $51.44 on top of that. Pretty outrageous if you ask me.

Cons; *12 months contract. * 2 months penalty if cancel early plus enroll and annual pay *Biometric recognition eyes and face * certified letter to cancel/ cancel at location *late payment charge and penalty. Debt is sent to collection agency if not settled. Poor overall reviews and ratings. Most complaints are about over charged accounts and cancelation issues. *IDK why they require 2 forms of payment. * squat rack weights are bulky cheap *decline and incline bench hooks are unsafe. You can hit em in the way up and hurt yourself. Pros: Brand new facility and equipments Tony Hartl founder dba undefeated tribe LLC *Dumbells and benches are v-good *Staffs are great and Personal trainers are available PS: updated to 4 stars 10/31/24 Why not 5? Cheap Iso machines and benches. If you spend millions why not equip it with top brands. 12/2/24 DJ the mngr canceled my membership for using 8 lbs dumbell to warm up from the designated HIIT barricaded area. No one ever used those weights during and after HIIT. Paid em off for a year but haven't received my refund. Few of my friends are fed up and canceled membership too.

This location has employees with exceptional customer service skills! I tried to cancel my membership through a different location for weeks and nobody ever answered the phone or called me back. I called Sna Marcos this morning and I was able to speak to Emily at the front desk on the first time I called and get my account taken care of immediately by David before the end of the business day. 5 stars for great customer service!

I've been going since they opened at the end of July. Staff is always friendly & keep to themselves, always busy, making sure everything is clean and spray bottles full. I've gone at peak times and never had an issue parking, just had to walk some. 5 months going 4 times/week and I have no complaints. Thanks San Marcos Crunch! You guys are awesome!