Fitness Connection

I love this gym and it’s amazing for its equipment. My account got terminated but that’s on me no matter what . The Gym is good and awesome for any athlete . I’m sorry to anyone I trespassed against there.. I know I could be very extra ;). But I want to live an extraordinary life... But people shouldn’t have to be hurt in the process so that is what this taught me. . Nevertheless It was fun while it lasted. I’ll miss the gym. The staff where very kind and also very approachable and when I was injured with cuts they had everything to keep the mission going . Ive worked out all around the world at different gyms in Africa and in Germany . If This gym it had a pool and a hot tub would be the best thing you could pay for when it comes to the physical pillar of your life . I pray that fitness connection is successful and everyone accomplishes their fitness goal…

Wanted to see how this gym compared to planet fitness and I can genuinely say that I’m impressed. It was very clean and had a wide variety of equipment. The employees had a great attitude and answered any questions I had, Brandon especially. His attitude could shift a bad into a great one. He offered great fitness and personal advice on how I can achieve and improve my health goals. If I could give this place more stars because of him, I definitely would. Check this gym out! You won’t regret it.

I want to share a disappointing experience I had at the Fitness Connection Gym in Westover Hills, specifically with Jocelyn, who claims to be the manager. The interaction was riddled with rude and condescending behavior, and it left me questioning the gym’s commitment to customer service. The issue began with the gym’s promotion of a “free 5-day pass,” which they use to attract potential members. However, when it was time to redeem the pass to bring a guest, Jocelyn claimed it had expired a week ago. This was surprising since the coupon made no mention of any expiration date. When I pointed this out, she stood firm, offering no explanation or compromise, and instead seemed intent on proving a point. To make matters worse, my guest explained they had traveled a considerable distance to visit the gym and, since they were already there, requested to use the pass for just that day. Jocelyn still rudely refused, showing no flexibility or understanding. Her attitude throughout the interaction was dismissive and condescending, with zero effort to provide a reasonable solution. The entire experience was frustrating and disappointing. As a business, Fitness Connection should prioritize treating customers with respect and fostering a welcoming environment. Jocelyn’s behavior was the opposite, unprofessional and unnecessarily combative. If this is how the gym handles potential customers, I can’t imagine the experience for long-term members. I strongly urge Fitness Connection to reevaluate how they train staff, particularly those in managerial roles, to ensure they reflect the values of good customer service. Until then, I cannot recommend this location to anyone seeking a positive gym experience.

⭐⭐⭐⭐⭐ I had an amazing experience thanks to Brandon and Sergio! They were both incredibly knowledgeable, answered all my questions, and took the time to show me around the gym. Their professionalism and enthusiasm made me feel confident that this was the right gym for me. They went above and beyond to ensure I felt welcomed and informed. Highly recommend!

Grrrrrreat gym! I used to go to a gym 4 minutes away from my home, this one its 14 minutes away and even like that I decided to change, so I think its says something; about the environment, the equipments, the staff Ashley on the reception, Jake the guy with piercings, Brandon with his hype always, for real, very friendly and great place to come and train, you can even train at the peak hours 5-6 pm and its never crowded to the point you can use the equipments, cheap as hell compared to the 45 a month I was paying, all good in here, try it out 👍🏼