Planet Fitness

My 1st visit to this location in a few months. I have been utilizing another nearby location. While it seems like the professionalism of the staff has dramatically improved, there are still some issues present. The 30-minute express circuit workout area is now seemingly ignored, and the Express Light is not working. I notified the staff and he just said "we know"....

I like it here, it's clean and get my workout in, there is a smell to it though, I bring my hand sanitizer to help with the scent

I visited this gym while in town and was very disappointed; it desperately needs to address the terrible odor. Despite being renovated, there is still a strong stench that makes it difficult to enjoy workouts.

Great atmosphere and affordable prices. The gym is always clean and the machines are great too. Highly recommend it!

The lack of professionalism at this location is always at an all-time high! I found myself dreading going to this location, and I’ve just been paying for my membership for months without going, because that’s how much I dread the staff in this environment. Somehow, they always find opportunities to show lackluster customer service skills and also, it’s always apparent how lazy they are, I’m not even sure why they have jobs. Today I made the decision to go ahead and see about canceling my membership because I don’t see myself going back to that gym and all of the other locations are a bit far from me. When I went onto the application and I noticed that I owe $15 for a “other fee”. I wasn’t sure what this could be so I checked on my information for my membership and I see that my annual fee is $49 and my monthly fee is $10.83. So I called the location to ask them what the fee was for, and they informed me that the membership cost has gone up, which I was not notified of at any point. I expressed to the lady that I’m not sure if that’s the case as to why I am showing that charge because I already have my account paid up and when I see the next draft date for the 17th it says they will draft $10.83, my normal fee. She went on to tell me that if I wanted to discuss anything and cancel my membership, it would need to be in person but I wanted to make clarity with this $15 “other fee”. Instead of taking the time to explain anything to me, the Lady just simply put the phone down all together and went on to help other customers. Within a couple of minutes, she disconnected the line and I called back numerous times, and there was no answer. I would like a prompt follow up from a manager to resolve my concern immediately.