HOTWORX - Lubbock, TX - South Indiana

I phoned intending to purchase a gift certificate membership for a friend who really wants to join. The woman who answered the phone did not explain the tiers of membership very well. When I asked for clarification, she was rude and condescending. I think a spa day will be a better idea. A few weeks ago I made the mistake of making an online inquiry. I started feeling harassed by the continous phone calls by Hotworx.

HOTWORX has been amazing for me, the staff is awesome and very friendly, I love working out here and the classes they provide!

I have been coming here for a couple months now and I have always been welcomed with open arms until today. The facility is always clean and well maintained. However today the staff working was very pushy and rude. She talked down to me when I asked for help while introducing HotWorx to one of my good friends. We felt like we were being pushed out and unwelcome. EDIT: I was called by the manager and felt heard about my experience. Receiving an apology really does make a world of difference, and i’m grateful for this communication!

Front desk engaged in deceptive trade practices. CFPB complaint initiated. Your front desk staff engaged in Deceptive trade practices- your “contract” has holes a mile wide and also includes your responsibilities- which you’ve failed to comply with. As a business that runs in the United States it is important to not engage in deceptive and fraudulent business practices. It is so sad that this is how you choose to respond instead of with dignity and respect. Any individual looking at this business should in my opinion stay far far away.

So- I canceled both mine- and my husband’s membership as evidenced by my bad review below and yet you’re still charging me for my husband. You’d think after my first review, you’d stop these ridiculous practices and maybe just grow up a bit in general. You’d think you’d understand you’re running a business and need to do what’s right. I’ll be reporting the charge as fraud now.