Villa Sport

Do your due diligence and research, but this place is safe and a good optionfor daycare. I don’t use the gym (I prefer to run), but I can drop my 8 and 10 YO off and go for a jog from the parking lot and come back and know they’re safe and have had a good time. The teachers and attendants always have activities and the space is really big and the kids can make friends while I workout.

While my initial visit presented some challenges, I appreciate the opportunity to share a balanced perspective on Villa Sport's facilities and customer service: everyone was really nice, but they didn’t seem to know the policies, which is OK, but having a placard ready would be good for all. The payment process didn’t go smoothly because I was worried about what I was paying for and the staff noticed and gave me a day pass. When I went back the next day, a different front-desk admin helped me. Definitely love this place, but I feel bad for the staff who aren’t trained.

Reasonable pricing and staff is staff. Folks need to remember that it’s a gym and turnover is high and you come to workout and relax—not get hassled. I really like coming here because it’s in-out-on-with-life. If you want one-on-one attention they have personal trainers and they’re affordable and good. This place is great IMHO

It seems there are many management issues here. The swimming pool has a lot of bugs and dirt. On Saturday evening, a staff member told me the pool closes at 8:00 PM, but on Sunday, someone else said it closes at 7:30 PM, which is different from the posted times. When I went to the shower area, I found that there were no towels at all in the designated spots. More than half of the shower controls are broken, providing either scalding hot water or cold water, with no way to adjust to a suitable temperature. The dryers are also not working. I have reported these issues to the staff before, but there has been no improvement. It's a shame that such a great location and environment are managed so poorly.

If you plan to purchase membership here, and plan to cancel it some point, they make it incredibly hard for you to cancel it or even add another person to the membership. To cancel a membership, you have to fill out a form and legitimately mail it to them and wait for 30 days for the cancellation. To add someone to the membership, they won’t help you out either. You have to log in online and add someone by yourself. Basically once they get you in the system, you’re on your own to do anything. I have never been to a gym that provides such horrible and unethical customer service. LA, 24h, lifetime, Houstonian are all better. And check your bill statements, because they do raise price periodically on existing customers.