Crunch Fitness - Katy

I’ve been a member here for two years. Over the last six months it has gone completely downhill. Management has changed and not for the better. There’s always something. Trainers not showing up for group classes. Group HIIT classes have pretty much disappeared. The cleanliness should honestly be inspected by the health department. This is the most unsanitary gym I’ve been a member of. This morning, I show up to lift after 6am on a Monday. No one is here. No sign on the door. No notification on email or social media that they’ll be closed. The number listed on Google does not work so you can’t call. This is just poor business operation and customer service. Staff is friendly. That might be their most redeeming quality, but I’ll be cancelling soon if corporate doesn’t step in and make some changes.

Do not come here!!! I would give it a 0 star if possible!! Been coming here for almost two years and it was great at first but now it’s getting worse by the day. Today was my last straw. All of the bathrooms do not work! And all the water fountains do not work either! It’s been like this for weeks!!! First time ever complaining to the front desk and that person said it’s a plumbing issue and will be like this for the next two weeks if they’re lucky… What if I had to use the restroom? Or take a sip of water? On top of that, I left my shaker at home so it’s incredibly hard to workout without drinking liquids in between my sets. I even asked the front desk surely they’ll reimburse me for any water bottles I grab from their fridge and they said no! Frankly, I’m embarrassed for the whole facility. Whoever owns this franchise at this location should be ashamed. I’m going to cancel my membership ASAP and go to EOS - which is a way nicer gym and is the same price!!! Take a look at the pics below and decide for yourself if this is the type of environment you want to workout at. I know this was an incredibly long rant but I just couldn’t take it anymore. Thanks for your time.

What i don’t understand is why have that your open at 5am and it is now 7am no one is at the gym to open it. I have only been a member for about a month & this is my first time having this problem. This is very much an inconvenience for me considering the fact i can only really work out before my shift in the morning. So after today, i will be cancelling my membership cause this is extremely inexcusable. I have seen one person say they been sitting outside since 6am this is crazy. Management needs to do better before everybody cancels their memberships. Update: i came back at 8:30 they are still close!!!

Initially the facility was great, but now it's just a severely over crowded space with about half the equipment working. It takes forever for machines to be fixed. About half of the treadmills don't work correctly. They'll turn on and you can't increase the speed. I noticed since what seems like the manager(light skinned lady, short curly hair, tattoos) left, the whole place sucks. My workout times have doubled from the equipment and crowding.

UPDATE August 2024: I have been going to this Crunch gym since it opened. Initially it was a great gym. The management was responsive and proactive, staff friendly and enthusiastic. Equipment was good. Fast forward to August 2024. The gym is no longer fit for purpose. Bathroom facilities have been out of order for over two months. Imagine needing to go to the bathroom mid workout and there being nowhere to go? They have mobile toilets outside the gym....but imagine the conditions in the heat in the sun! Machines have missing clips and people leave weights all over the gym floor. The only time.the gym is useable is between 10am and 12pm. After this time it's filled with teenagers taking selfies, crowding equipment for ages on their mobiles, wandering aimlessly in front of and between machines and the inappropriate gym attire boggles the mind. You do get what you pay for I guess. _______________________________________ Crunch has really good equipment. A good free weights area. Many machines (the good kind) as well as a few power lifting platforms. Large changing area with lockers and showers. Did I mention the price? Totally affordable. Sign up you won't regret it.