LA Fitness

I’ve been an LA Fitness member since 2012 and have used various locations across different cities, but the Houston locations are by far the most disappointing. Recently, I’ve noticed a significant decline in the overall experience. Today, I was stopped at the entrance and informed that backpacks were no longer allowed in the gym unless stored in a locker. When I asked when this policy was implemented, the staff member told me it started yesterday. While I understand gym policies are necessary, there was no prior communication or heads-up about this change. Later during my workout, the same staff member approached me again, this time telling me to put my shoes on—completely ignoring the fact that I might have been switching shoes after being asked to take my belongings back to the car. When I requested a copy of the new gym rules, I was met with a dismissive response: “Sir, I’m not going to argue with you. I can get someone to help you with that.” For me, the issue is not the policy itself but the lack of communication. Customers shouldn’t be reprimanded for not knowing about sudden changes that weren’t communicated in advance. Unfortunately, this isn’t the first issue I’ve had here. A year ago, I was incorrectly told my membership wasn’t valid at this location. Then came the removal of towel service. I’ve always been a fan of LA Fitness, but the standards have really declined. A little transparency and better customer service would go a long way in improving the experience.

I think it is just a matter of time before this location closes permanently. This used to be one of the best locations to get a nice workout in. I was there yesterday 1/23/25 and the heater must have been broken because it felt like 40-degrees in there without exaggeration. The list goes on, just read the reviews.

Terrible experience! This is supposed to be a signature club but the basketball court has been closed for months, the pool hasn’t been open for 9 months that I know of, the kids club is not operable, the stair master are a highly requested machine but yet they’re never fixed, and to top it all off they now want to charge an additional monthly fee to utilize their towels wow. The new manager Reagan is very disrespectful and she doesn’t have a favorable attitude. Terminating my membership

The Staff is AMAZING! They are always so nice and give great service! The cleanliness of the gym is also amazing. I have been to so many gyms and this LA Fitness is the cleanest one I’ve been in! I recommend this gym to everyone! If you are looking for a new gym, LA Fitness Houston Greenway location is the place to be!

Gym equipment stays broken for prolonged periods of time, this is a signature club, but the basketball court is forever and always under construction as well as the pool. Bathrooms and locker rooms are consistently dirty, and although their website states they open at 5 AM, the opener is perpetually late. Decent gym for the money but the low price does come with consequences.