LA Fitness

When the most basic issues are left to flounder and continue, what else could possibly be wrong? 9 sinks in the men’s dressing & restroom. Only one with soap. Only ONE! You have to assume every surface you touch has been and will be touched someone else. Did we learn nothing with the pandemic a couple of years ago?! Basic hygiene is paramount to contain the spread of any virus. No TP in 3 restroom stalls, one out of 9 sinks with soap. This place is a breeding ground for anything communicable. Correction, EVERYTHING. Week after week, it’s the same. This is basic stuff! Prospective members…USE AT YOUR OWN HEALTH RISK!

I had set up a 3-day guest pass, so I could checkout this location specifically for the swimming pool. Due to a health condition, swimming is the best exercise I can do for my COPD. I went to take a tour on Thursday 08/22 anticipating to utilize the pool. Unfortunately it was closed for cleaning. I was told that by the following Sunday the pool would be ready. I said I'd give it an extra day and come in on Monday 08/26. It wasn't until The 28th that I was feeling strong enough to come in and activate my 3 Day pass. The pool was still unavailable! I don't/can't just jump in the car and run an errand. Lung capacity makes it difficult causing major exhaustion and fatigue that can wipe me out for 1-2 days. That's why swimming is so good for me. It helps strengthen the lungs while being zero impact. Sadly to say but the young man who assisted me on my very first visit, made it painfully obvious that getting me into a membership was his only purpose for talking with me.

I have been to many LA Fitness locations as a member for 8 years and this is by far the worst location I’ve been to and I drive further just to avoid going to this location. The stair stepper machines are almost always broke and usually don’t even have signs saying they are out of order. People don’t put weights back or wipe down the equipment. There bathrooms aren’t clean. I don’t understand how their cardio machines on the first floor are almost always broken and their management doesn’t do anything about it.

Good gym and all but make sure you get a notification for cancelling because they will tell you they got you cancelled only to find out you still getting charged later on. Then when you actually do cancel they won’t help you on any refunds for their mistake. Wack

Thank you to Jose who was personable and helpful in getting my monthly charges stopped. I wish all businesses had great customer service like the kind I got from Jose.