LA Fitness

I absolutely love this gym! The facilities are top-notch—always clean, well-maintained, and spacious. The variety of equipment is amazing, whether you’re into cardio, strength training, or functional workouts. There’s something for everyone! The staff is always friendly and helpful, and I appreciate how they keep everything running smoothly. What really sets LA Fitness apart for me is the atmosphere. It’s a great mix of being friendly and welcoming while still feeling like you’re in a serious fitness environment. Overall, I highly recommend this location. It’s the perfect gym for anyone looking to stay fit and have a great time doing it!

This gym is the newest around Frisco/Plano. They really had a good opportunity to keep this gym clean and organized. Though this gym is closest to my house, I still drive 7 to 10 miles to other locations. The Sauna has been closed for almost a year. The gym is mostly clean, but the facility is smallest compared to other LA fitness of surrounding areas. Also, the worst part of this gym is, the crowd, not trying to sound rude, but this gym equipment is always occupied by a group of people who hardly workout they just sit on engage equipment, talking to each other and on the phone mostly. They use the weights and never re-rack the weights. Overall they have a good opportunity to improvise but, I guess management knew that, they don't have to do anything, people from neighbouring area continue to come irrespective of how bad and unclean the gym maybe.

I had a terrible experience with LA Fitness, particularly with their customer service. Before signing up, they seem accommodating, but once you sign, they make it nearly impossible to cancel or pause a training membership. When I joined, a trainer mentioned a three-month contract, something that was never disclosed during sign-up. The staff rushed my friend and me to sign, vaguely explaining the details and failing to mention any contractual obligations. They assured us we could “give it a try” and promised we could reduce, pause, or cancel sessions at any time. Later, I found out this wasn’t true—they said we could only increase sessions and that pausing wasn’t allowed. On another occasion, I was told by a different trainer that I could pause the membership by claiming I was going on vacation. The inconsistency in their policies and explanations is frustrating and unprofessional. This isn’t my first negative experience with LA Fitness. Last year, I was paying $90 per month for a membership, and when I brought it up this year, they denied having such a membership. Once again, they told me I had to pay for an entire six months of training, even if I didn’t use it—even though their employee didn’t even mention that I was signing a contract. I wish I had left a review at that time and not given LA Fitness another chance. If you’re considering joining LA Fitness, be very cautious. Always get any promises or agreements in writing because verbal assurances mean nothing. I won’t be trusting them again.

I used to love this location, and I actually drove out of my way in order to regularly work out here back when I lived in the area. Every time I visited for the holidays prior to moving, they would welcome me back after signing up for a guest pass. However after walking in today with a guest pass, I was greeted with Jonathan Richards, their sales manager, who turned me away at every opportunity. Even after telling them that I was a former employee for LA Fitness, he still shut me down by telling me to pay up 20 bucks for entry. His failure for flexibility and willingness to accommodate for customers, especially former employees, is the reason why neither I nor my friends will be working out here in the future.

Stupid gym. The guest pass policy is inconsistent with what the online portal says and even if I scan in, they won’t let me in because I “have to take a tour of the facilities” and schedule in advance when I want to work out. Don’t come here if you want to use a guest pass because its not really a pass just a forced sales tactic like a timeshare.