TX Fitness

Feedback on Staff Behavior Hello [Gym Name/Management], I am member with my wife I wanted to share some feedback about a recent experience I had at your gym. While I really enjoy the facilities and think the gym itself is great, I encountered an issue with one of your staff members that left a negative impression. When I asked to purchase a drink, the staff member seemed dismissive and appeared more focused on attending to a new customer. Additionally, their tone felt unprofessional, and they even said “bye” in a way that felt dismissive rather than helpful. I understand staff can be busy, but this kind of attitude doesn’t reflect well on the gym’s overall environment. I hope this feedback can help improve customer interactions moving forward. Thank you for your attention to this matter.

Facilities are very clean! Child care is great! It does get busy but that no fault to them. Everyone there is respectful and re-stacks weights. The only complaint I have is communication could be better. We were charged $40 “yearly maintenance fee” 3 months after signing up. We were never told of this and it is not in our contract. So that’s not cool. Also the kids club changed hours and there was no notification of it. They have the hours posted small in the room but an email or text (they send quite a few automated texts in the beginning) would have been nice! Even a social media update. The music they blare is awful rap. It used to be more popular music from the early 2000s which was tolerable but now it’s just bad and they play it SO LOUD. Overall we like the facility and definitely recommend it. Just wish communication was a little better and the awful music wasn’t so loud.

My daughter and I have been coming here about five months now. Everyone is generally kind and helpful, but the highlight for us has been Jenni, our personal trainer. For a couple of girls unaccustomed to working out at the gym, Jenni has transformed us to feeling empowered and knowledgeable. Jenni is encouraging and kind and has tailored our workouts to fit our goals. We absolutely love her!! We also like the smaller, community feel of this gym.

I have been a member here for quite some time. My entire experience has been wonderful! From their equipment, to the employees, and just the whole "vibe", is just what I look for in a gym. But get this... here's the REAL test!.. I was moving away from the area and had to cancel my membership. Most gyms make you jump through hoops to do this. They made it SUPER EASY to cancel! I can't wait to re-join this gym if I'm back in the area! I highly recommend this gym!

Great gym with a motivating atmosphere, but the equipment could use an upgrade. The mix of different brands and scattered weights affects the flow. A bit more organization would really elevate the experience!