Gold's Gym Austin Southeast

I’m extremely disappointed with the treatment I’ve received at Gold’s Gym. As a paying member, I expected to feel valued, but instead, I feel overlooked and underappreciated. The staff seemed indifferent to my concerns, and it’s clear that customer satisfaction isn’t a priority here. For a brand with such a strong reputation, I anticipated better service and a more welcoming atmosphere. Unfortunately, this experience has left me questioning whether I’ll continue my membership. I hope Gold’s Gym takes steps to prioritize their members and create a more welcoming place

1) gym equipment: 10/10. Absolutely everything you need. No shortage of dumbbells, machines, nor anything else. 2) amenities: 100/10. I drive OUT OF MY WAY past other Gold's Gyms to come to here instead of the Ben White and West William Cannon locations. Why? Because OUT OF ALL THE GOLDS, THIS LOCATION HAS THE BEST DRY SAUNA IN THE CITY. It stays around 190 degrees, which according to Dr. Andrew Huberman, is the ideal temperature. THANK YOU SO MUCH FOR HAVING A HOT SAUN--UNLIKE OTHER LOCATIONS. THIS IS ONE OF THE BEST PARTS OF MY DAY. 3) customer service: 10/10. Employees are helpful, friendly, and professional. A a young man named "Rey" and a young woman named “Shelby” particularly exuded all of these qualities and more. As a former manager in retail, I can speak from experience that they exhibit elite customer-service skills. Made me feel warm and welcomed and valued. Definitely the type of characters that are promotable and that you want representing your business. Overall, 1000% satisfied customer. Absolutely no complaints. 10/10 everything. 5 stars. Come to this gym. You’ll have everything you need and won’t regret it.

This gym is awesome! Very nice and clean I’m always greeted by the staff at the front when I enter. Ive had personal training with Genesis for one year now she is awesome cares a lot about her clients and she won’t let you quit on yourself! Sauna is great and the classes they offer rock! Def recommend 100%

This place is the worst Golds in all of Austin. It’s dirty af. The machines are not kept up and a lot of them are half broken. All the equipment looks like it was sourced from muscle beach in the 80s. They keep this place hot and don’t turn the ac on. There is also a bad smell that I can’t put my finger on. And there aren’t enough wiping stations so half the people don’t wipe the equipment after they use them. There are two dead crickets just hanging out in the middle of the floor in a heavy walkway. This gym fails on every single level. It’s way more worth it to fight the crowds and drive the distance to the Golds on Slaughter and Congress

Only open during business hours. A few hours later maybe, but need a 24 hour gym. Loved the amenities listed, but doesn't do any good if they aren't open during the hours I need. Probably great for people that can break away from working in the office Edit after reply: I have contacted each of the golds in the austin and san marcos areas, southeast Austin location told me they are NOT 24 hour, and san marcos location, even though listed as so, is also not 24 hour. When I asked each of the people I talked to, both stated NO Golds in this area is open 24 hours. Regardless of what the hours on Google say. I do appreciate the reply back though Golds! I was just giving my honest opinion of why it doesn't work for me.