Ballet Austin

We had a magical experience last night at the Nutracker. The show was spectacular, but we knew that beforehand. It’s Ballet Austin after all! The thing is that we made a mistake and bought our tickets from a third party. We were told the emailed tickets would arrive the day before, but we never got them. We went to the ticket office, and were told we had to contact the seller. It wasn’t until then that we realized that we hadn’t purchased directly. To make a long story short, the tickets that we purchased had been canceled by Ballet Austin long ago because the seller violated their no-resell policy. Of course, we were never told, and were facing the possibility of missing the performance. But the staff at the ticket office were incredibly gracious. They explained what happened, asked us to report this to our credit card company, provided written evidence, and gave us two excellent complimentary tickets. It is refreshing to deal with organizations that empower their employees to the point of making decisions like this. We are incredibly grateful for the way they handled it. That’s how you build a loyal customer base. Thank you Ballet Austin for a wonderful experience.

Unless you have small children, do not go to a 2:00 p.m. performance of the Nutcracker. Ushers did a terrible job of policing drunk patrons and screaming children. Dancing was pretty good. Music was great.

Giving up on purchasing tickets for The Nutcracker. Plenty of available seats near the front but it wouldn't let us leave a single seat in that row. Then we selected seats farther away and every time we were in checkout our selection disappeared from my cart. Called and they were unable to help insisting that tickets must be purchased online. Very disappointing. I hope they keep their word and don't expose my account information as many organizations do these days.

We usually go to the JCC center. Came here today for a make up class. And the low rating is ONLY for their parking situation. There's almost no free parking on site (may be about 10). It took me 20 minutes to find parking at the Google parking garage next lane, which is equally horrible. You have to be careful driving up and down the parking garage as the space is extremely tight and some people drive like they're on the Ferrari track. I'm never coming back to this location on a weekday

Im so happy i found this place! Who knew at the age of 50 I'd be on pointe!! I have followed the progression from absolute beginners workshop to drop in classes and now pointe. There is no other place i could ever have done this with. A shout out to Miss Lucy! She is an incredible instructor and human. She always makes you feel at home and is always encouraging!