The Little Gym of Summerville

Had the worst experience with this particular location. Due to personnel problems back in April, Monday classes got canceled. Unfortunately, that was the only day I was able to take my grandchild. Hence, I was trying to cancel my membership. Left several messages. Twice, I was actually able to reach someone, but both times that person wasn't able to help me canceling my membership. I was promised a call back which never happened. Then this location had to close because of a fire next door. Needless to say, though I left messages again, no one returned my calls and/or took any action towards canceling my membership. As a last resort, I disputed the charge via my credit card company. At first they ruled in my favor, but then Unleashed Brand claimed that I didn't adhere to the cancelation policy, so the charge was put back onto my account.

Things have been downhill the past two months. Classes canceled without notification, sure they give us make up classes but they haven't even been open on the days we've tried to go to other classes, and haven't returned any phone calls over the past 2 weeks. We've been trying to cancel, but you can't even cancel online, and again no one is answering phone calls, or calling us back. It was good for what it was the past two years, but this is just terrible, and I need them to call us back ASAP, and stop charging us. Follow up after many attempts to call my husband finally got someone who said they'd cancel for us. Well they didn't and now we are back to calling again + demanding a refund.

This place was fun for years, but recently it has been a revolving door on staff and last week, they didn't show up for our Monday class and when I finally got someone on the phone the next day (no one called me back from my several messages until several days later), they said they thought they called to tell everyone. They didn't call or email me and my 2 girls were some of the very few kids left in the class so it should not have been difficult to contact us! They offered make-up classes which I didn't want since we are done with this place, but didn't offer me a refund even though I was literally standing outside the locked door with my 2 kids during what should have been our class time (class that I paid for). I was told several times the director would call me back and he never did. This is a sad end for us to a place my kids enjoyed for years. It honestly has been getting worse, but I tried to hang in there for a while because my kids were still attached to the place. I wish we had left sooner. I hate to leave a bad review, but I would honestly strongly recommend parents go elsewhere.

This location is not temporary closed. It is permanently closed due to a neighboring fire. As a result memberships were canceled but it has been next to impossible to be refunded for services paid for. It is ridiculous how businesses don't do the right thing when it's not in their favor. If anyone has any suggestions please respond.

BLUF: one-time visit for a 45-minute class @$20; kiddo is 19mo. Great environment, but price charged for time spent didn't equal out for us. Pros: friendly staff (front desk & instructor). Great energy drain for kids. Clean waiting area, play area, & bathrooms. Everything in the play area was accessible for kids to engage in activities w/o assistance. Group & solo activities. Cons: $20 for 45-minutes was definitely an impulse purchase, and I can't see us doing it again. Memberships are offered, but $85/mo for 1 class a week seems steep, in my opinion. You have to fill out a separate form (that wasn't available at the time) to opt out from staff posting photos of your kid to public social media.