York Jewish Community Center

I have some information that will make you very happy!!! I strongly recommend saving your money and avoiding this establishment. Their staff is consistently rude to members, and the management seems more focused on imposing unwarranted charges and canceling memberships without notice than on providing quality service or maintaining customer relationships and member retention.

This JCC is quick to take your money, but never wants to return it where it’s due. My multiple requests for a refund related to the Black Friday promotion from last year have gone completely unacknowledged. I was charged the full amount despite taking advantage of a deal that offered a significantly lower price, and I have yet to receive any response regarding this overcharge. I have called, left voicemails, sent emails, and even talked to employees. Additionally, after receiving a new credit card, I forgot to notify the JCC about the change, which resulted in a bounced monthly payment. I handled this promptly when I discovered that this happened. I was told one notice was mailed to me (which I never received, and not one other attempt via phone or email was made to notify me.) I even dropped my kids off to play basketball one day and unbeknownst to me they were told their memberships were terminated due to none payment - again no one notified me - my own children told me later that night after they got home. While I understand the importance of keeping payment information updated, I was charged both a bounce-back fee and an additional fee for it being before the end of our 12-month membership. Despite feeling these charges were excessive, I paid them. When handling this issue via phone I was told my account was due to auto renew for another year so I expressed my wishes to cancel our membership because we rarely used them. Days after I paid $130, I noticed a $75 early cancellation fee on my card. I was never informed during my call that canceling would incur additional costs, even after I explicitly asked if I would be subject to any further fees. I am frustrated and upset by how this situation has been handled. I genuinely want to support my community, but this experience has been incredibly disappointing. I strongly advise potential members to proceed with caution when considering a membership here, as my attempts to resolve these issues have been met with silence and very little empathy as I was told “well, we are a non profit…”. Again, they’re quick to take your money.

This gym is the most high tech cutting edge fitness facility I have ever been in.iIf I lived in York I would join today. So incredible. Thank you very much for such a quality facility.. The sculpture in the lobby touches me to the core.

Very beautiful facility clean well kept staff is very friendly and you feel welcomed when you walk in the building I work in the ECE department all the ladies and gentlemen are supper supportive and nice I love all the teacher staff children and head of the ECE department I’m blessed to be part of and amazing team

This is the best family gym in York County! The staff is friendly and they offer a lot of different classes to keep you motivated to workout.