Geisinger Health System

Difficult to be able to get specialist appointments in less than a year. The staff and check-in girls are always very sweet and helpful. Sometimes it is difficult to obtain a new specialist Dr. if your current doctor leaves the Geisinger network. I'm still waiting months for a new pulmonologist and an appointment with a nephrologist. The doctors nurses and staff work well together. They try very hard to diagnose your issue, but sometimes they just don't have the answers you're looking for. Also, a former employee was stealing patients information and I just so happen to be one of those patients. Worried about where that information wound up. I spend a lot of time in geisinger facilities and most of them are always very clean bright and open. And now they have a kiosk where you can check yourself in which I personally enjoy so I no longer have to speak my personal information out loud against a plexiglass shield.

Pain management treats patients as customers. One size fits all. A complete lack of Empathy. I believe Dr Ness runs this department. I remember my first visit with Ness. A consult a few years ago. He left the room after becoming irritated with my doubts and questions. Very poor patient skills. His inability to relate or communicate. My second encounter with Ness the appointment was ended before my visit. I was dismissed because I could not and would not put a pain number on myself. Two appointments with Ness and same results …zero! Also Dr Ness presented himself as the intake nurse. He did not identify himself as the Dr. Days later I received a message stated Im banned from the clinic I noticed his photo as the man who I spoke with. The only interaction was between he and I. This man is a horrible Doctor in my 2 visits.. ***update 2-29-2024. Still banned from Geisinger South. Made my complaint known again. Geisinger doubled down on Backing up Dr Ness and his lackluster performance and ability. Thank god I didn’t get more injections. Turns out Dr Ness the one trick pony cant fix appendicitis with injections. Maybe if he could have talked to me off the screen as a person and not just checking boxes in the computer. Ive had several Doctors in my day. Dr Ness ranks at the very bottom. And to go back a bit after my first experience with Dr Ness and the feeling of being dismissed and discarded I choose another Dr in his Clinic. He is a bully. Well You won’t bully me Doc!

Used south E.R..THEstaff are pleasant thorough and quick.wish there were more barriers between beds in a 4 bed room! The same for waiting area ,Did GHS run out of plastic? Glad for security as it is needed. The nurse I encountered was excellent as was PA.WAS busy there so the doc did walk by to say hello

Dr. Jolly Ombao, nurses, and office staff at Pain Management in Geisinger South Wilkes Barre are Fantastic. They all work so well together.

Had to wait 6 months for an appointment with th oral surgeon. 3 months into my wait..they cancelled on me and now I have to wait until next year to see them. Highly recommend against them.