Planet Fitness

I love this location because all of the TVs are always working including Fox News and HDTV! Ridley and Broomall are always broken and never working. This location has very good hours with very nice people working at the front desk. I really enjoy coming here to workout. Thank you.

I’ve been a member at Planet Fitness until now, I’ve been quite disappointed with the way management, particularly A guy, who is probably the cleaning staff who is responsible for the access to the hydraulic massage chairs, in the absence of the Manager. These chairs are advertised as part of the membership perks, yet we are being denied access to them without a clear or reasonable explanation. When inquired, the same guys says that they are not working. which is a pure Lie. he is just "LAZY" to get up from the place he is sitting and give us the access to the hydraulic massage chairs. we work all the day and yet hit the gym for workouts after 10pm as it is the only free time i can manage. This lack of transparency and unwillingness to accommodate paying members feels unfair and unprofessional. A gym membership is about overall wellness, and amenities like the massage chairs play a significant role in recovery and relaxation after workouts. after all, we Pay the same amount as others who get a chance to access to the hydraulic massage chairs. I strongly urge the management to reconsider their stance on this matter and to provide better communication with members about facility usage policies. A gym thrives on satisfied members, and experiences like this can deter loyalty and trust.

Staff is friendly. There are quite a few machines that are out of order and have been for weeks. Don't go when it's busy, people like like just sit on the machines and play on their phones all the time. Had to wait 10 minutes to use a machine because someone just sat there playing on their phone instead of working out. Very disappointing. Wanted to do the 30 minute workout area bit couldn't because every station was used with people using it as an area to rest and play on their phones. Even though there is a sign thar says staff monitor the area they don't. In the span of 3 hours I have not seen 1 staff member check. Staff is either worried about playing on their phones or socializing with themselves. Classes are lacking. I cant never make an appointment with a trainer because they are only available for like 2 hours a day. The gym is very basic in comparison to others I have visited. No cross fit, no cycling classes, no aerobics classes.

Get some hip thrust machines please. Women are hogging the smith machines forever doing these. Get another pec deck. Impossible to get on that thing. You have 6 abdominal machines that are never always used. Pull 2 of them and replace with equipment people use.

I always come after 10 pm coz I work until night. But every night after 10 pm the spa is closed. I don't know why. But it is open until 10. We re paying the same like everyone . The one at downingtown gave spa anytime in a day. I don't know what is special in West Chester. Thanks.