Sweat Fitness - Queen Village Location

Darrick and his staff are kind and amazing people. I was unable to continue with my membership beyond my 21-day trial, but the time I was able to spend at the Queen Village location was always wonderful. Jim signed me up, walked me through all of the details that I needed to know, and remembered me every morning that I walked in and greeted me warmly. The cardio machines covered the basic needs I had for fitness, and the one and only yoga class I was able to attend was FANTASTIC. I was always found the locker room to be clean and comfortable. When it came time to cancel my membership, Tyler at the front desk was very kind and reasurring and did not even try to talk me into staying on like you might see on TV. When I noticed later on in the day that my membership was still active in the app, I panicked, especially when I could not get anyone on the phone. I did eventually get in touch with someone very kind at the South Philly location who not only told me they would contact Darrick but also gave me the email address for him if I needed to follow-up myself. After I sent my own email, Darrick called me personally and was just so kind and reassuring that everything had been taken care of and followed through with an email back to me as proof. If I am able to go back to a gym, it will definitely be SWEAT Fitness in Queen Village, because they really do care about the people that walk in and out of their facility.

I love this gym it's been my favorite gym experience so far in Philly! I love the unlimited classes that comes with the membership, the teachers are amazing and really motivating. There's always lots of cardio machines available and the weightlifting equipment is great. The staff is also always friendly and helpful, I love the chill and relaxed atmosphere. Couldn't recommend more!

I truly never write reviews but this place deserves one. They will continue charging you after you cancel your membership and give you the run around when you call them out on their shady practices. Two and a half months later I still have not been reimbursed for the overcharges. Do not go here, there’s plenty of other gyms in the area that cost the same and deserve your business more.

At first I thought the billing issues were incompetence, but after actually dealing directly with the billing office (which seems like it was outsourced to the shadiest 3rd party they could find) its pretty clear this whole operation is a scam. The contract will be presented to you on a screen the size of a business card, but I implore you to read it carefully. You will have an easier time walking away from your mortgage.

The "free" trial is a scam! Sadly, I have to repeat what others here have said: this gym is extremely unprofessional with its cancellation policy. I confirmed with an employee when & how I had to cancel my free trial, and followed the instructions exactly. 8 days later, not only have I not received a confirmation of my cancellation as requested, I was charged for my "membership". I reached out again to get my money back, and still have not heard anything. I will update this review in case this issue gets rectified, but until then, I strongly suggest you stay away from this place. Update: I reached out again after the comment below, but my emails continue to be ignored. They are quick to reply to reviews here, but entirely unresponsive to emails. Extremely unprofessional.