LA Fitness

I got a membership for both my husband and I, I signed up online a few months ago and since initiating our membership we never took a photo to keep on file being are very private people. Upon entering this location Brian the GM asked me to take a picture. I don’t feel comfortable and explained that to him. he then asked for my ID which I never carry when I go to the gym because it may fall out and get lost. I’m not satisfied with how he handled this situation. I missed my workout! My husband was late to get our kids from school because he had to turn back and pick me up. I pay 70 a month for this membership and now don’t feel safe to go back. I’m also reaching out to corporate to see what can be done to De-escalate Incidents. As a GM He could’ve asked me to verify myself through the actual app or pull up my Membership enrollment confirmation which is in my email connected to this account. Or simply gave me a warning for future purposes to bring my ID and let me workout. I should NEVER BE turned away.

Very exceptional experience. New to the area and not sure how long I’d be around but I knew I needed to get workouts in for my next competition. Edward took care of me and answered all my questions. From knowledge to positive attitude, definitely 10/10 overall customer service experience. Thank y'all for the hospitality and god bless!

Please! After a month we still waiting for you guys to fix this machines. We only have 2 for all the users. Also, clean machines

3 of de 4 Stair master machine still broken after a month of waiting Majority of cardio machines are broken and rusty. Dumbells smells terrible

No respect for people’s time. The Gym schedule is 5 am and there was no staff to open it ( psa: waited until 6 am). Also some of the machines have been (stair masters) scheduled for maintenance for over 3 weeks now. So do a better job. Looking to cancel for a better gym.