Radbourne Lake

The property was fine with the last management group - maintenance requests took a while but at least the community managers actually cared about the residents. Since Lion Real Estate has taken over, there has been a large group of new residents that have moved in that have done nothing but been a nuisance to the property and to other residents. Kids playing at midnight unsupervised, trash littered all around the property (there’s literally a car battery sitting on the ground in one of the parking spots), music being blasted during after hours, and vandalism from said new residents. I watched a kid of one of the new residents bang his fists on the hood of my car multiple times with the mom standing right there and nothing was done, with no apologies. Not to mention, there have been several moments where there are normal vehicles (not maintenance) parked in the backyards of the property near the woods. At first I thought the new management was actually gonna fix things around here, but all they’ve done is slap a coat of white paint on the buildings and jack up rent $200 more than it was with the last management. Same broken gate, the groundskeeping has gotten worse, and nothings being done about it. I’ve tried contacting management in the past about some of these issues and received 0 response. Not to mention, my last two rent statements had a random $60 “miscellaneous” charge on it with no explanation. I’m not necessarily saying any of these things are being intentionally done by the management group, but I can’t help but notice that every other person writing a review is noticing the same things and management has done nothing to fix it. The internet they make you purchase is the worst experience I've ever had with an Internet provider. You can get another provider, but even then the options are limited because of contractual obligations between the property and Aerwave (the ISP). I work from home occasionally and have been unable to complete said work because of the internet on multiple occasions. EDIT: The picture of the trash bag was from a Friday, when there’s no trash pick up, and the bag was left there until trash got picked up on Sunday. Also added more pictures of where the property was spray painted by the children of the new community of residents.

I wish I never saw this place. I was going to wait to review until I had moved out, as to not cause any issues, but it just gets worse and worse every day. The front desk is very nice until you sign your paperwork and then they could not care less about you. Maintenance has come in without even knocking on two separate occasions. They never give any notice as to when maintenance will be coming anyway. The one time they did give notice they gave me the wrong date so I missed school and work waiting for them to not come until the next day. Why would I need maintenance? Well the ceiling is cracking, the closet doors are falling off the track, the toilet was not attached to the floor properly, half the outlets do not work, and this is just the tip of the issues. The office is extremely unhelpful and refuse to say they were wrong about something so they will send you on a wild goose chase rather than say they were wrong and give you the easy answer. I would call and complain but the office won’t answer their phone at any time of day. It’s rare for me to even get a response to my email. If I could move out early without being charged extreme fees I would’ve moved out after my first month. I spent a ton of money on insurance that met their requirements, and after a month they said they had new requirements and was going to add another fee to our rent regardless. Finally the valet trash is extremely hit or miss. My building currently has trash outside of every person’s door because it hasn’t been taken in a week and a half. Edit: As Google only allows you to write one review each I have to make an edit to this one because it only got so much worse. Those cracked ceilings I mentioned, completely collapsed. Once they switched management companies the grass was not cut for weeks until I put a complaint in with the city. I was told filters are changed twice a year but mine were never changed in 14 months. I have had numerous issues with the new front office staff. They are unhelpful and gouge you for every penny you have. I was charged for an additional insurance fee every month as I previously stated, it took me months to get my refund after I moved out, and I am still battling with the front office moths after move out because they sent a bill to collections for $109.09 for a fee I did not owe and was not even charged to my account until I was fully moved out. They count on you not reading the lease, but luckily I did and try not to be screwed over by them as much as I could have. You have to give a 60-day move out notice. And even after you submit one you may end up like me and be charged for the month after you were supposed to move out because they just believe no one will read in the lease where it tells you to do that. The bill that was sent to collections was supposedly a utility bill, but guess what else is in the lease “any additional utility bills will be deducted from the deposit” but that did not happen so they sent it to collections. Or maybe it was deducted, but I wouldn’t know because they also violated my lease by not giving me an itemized deduction on my deposit 30-60 days after move out. My apartment was broken into and the office staff could not have cared less about the safety of myself, my belongings, or the other people in the building that could have been at risk. I have suffered at the hands of this apartment complex and trust me I will do everything in my power to get even just an ounce of justice. The front desk staff has repeatedly told me one thing and then done something completely different with no repercussions to themselves. I will be communicating with the Better Business Bureau as well as contacting a news station willing to report the atrocities we all are going through or have gone through here, if all else fails I will be looking into legal action. Email me scarpen412@gmail.com if you have been wronged by this company and want to take action against them. Additionally, I just want it to be noted, I was never contacted about my google review as their reply indicated I would be.

I hate living here now. Ever since Lions Real Estate Group took over it’s been awful. First of all, I keep getting these unexplained charges and no one at the front desk can explain why. I’ve emailed corporate and gotten no response. Secondly, a big community of people have moved into the neighborhood and it’s been a huge disturbance. They rev their car engines up and down the street, from early morning to late at night. They let their kids hang out in the street sometimes until 2 or 3 am and they’re obnoxiously loud, literally screaming. They also leave trash everywhere and the adults are fixing multiple cars in the parking lot. I’ve written emails to complain about all of this and they are never addressed. This neighborhood used to be a peaceful oasis. But I will not be renewing my lease.

My experience started out decent, lots of repetitive requests during the application process, but hey, that’s the process of renting. After moving in, I noticed a few unscrewed kitchen cabinet doors, unsecured laminate flooring, the stove rocks back and forth and the carpet was dirty. Not to mention I was being charged damage waiver fees despite purchasing an insurance policy in full, presenting the documents to the insurance company as required, who then sent me an email stating that my charges would be removed. I presented that email along with proof of my policy to the leasing agent, only to be directed to submit the information to the insurance company. I replied to the leasing agent (Jhane?) that I had already done that. 30 days later still no response from her. I reached out to Alyssa Pruitt who had sent an email asking about a survey I had filled out and I also explained to her the reason for the survey score and it’s been three weeks and still no response. The trash valet is inconsistent and sometimes doesn’t even pick the trash up and I pay $25 a month. This is my experience here thus far and it’s only been less than three months. I’m incredibly disappointed and frustrated. If management plans on responding to this review, can you please use that same energy and either respond to my emails that were sent a month ago or remove those fees from my balance as I’ve requested multiple times?

As most recent reviews say: everything was fine under the previous management company. Ever since the new management took over, in just 3 short months: 1. The pool seems to be closed indefinitely for no reason other than they didn't want it open 2. Multiple machines in the workout room are damaged and cannot be used. No sign of any attempt to fix them up so far 3. Not only did not try to fix the gate, but hired contractors to cut off the mechanisms that would've been require to put it back up, so that's gone forever. 4. Told to move everything inside and take down any curtains or screens on the balconies because they wanted the cheapest, nastiest paint job I've seen in a while applied to the buildings (instead of using funds to fix the pool or gate, or workout equipment, or fix up the walking path, etc.) 5. Suddenly overrun with people blaring music in parking lots, RVs and vans that'll pop up for weeks at a time 6. Influx of random cars everywhere since they did away with the parking passes: now I frequently can't park near my apartment 7. Office staff (I've only ever seen the one guy though) are not exactly rude, but you get the feeling talking to him that you're an inconvenience he has to deal with rather than a resident. 8. Garbage EVERYWHERE. I don't know why, but there is always garbage laying around now! Every morning it seems I'll find dozens of water bottles and other garbage all over the place just going on a walk. 9. Screaming kids everywhere, and not at normal times. I mean I'll get woken up at 2 am by kids running around outside screaming and playing. Totally fine during the day, but something is wrong if people are just sending their kids out that late. 10. Despite failing at every turn to do anything actually beneficial for their residents and inconveniencing us all, I don't think we've gotten so much as an apology, let alone any kind of offer to reimburse us with something simple like $100 one month rent as a "sorry for the inconvenience." Nothing. If you're going to be this crap at managing your property, at least make it up to us. 11. Now they let their