Crunch Fitness - Crown Heights

(March 4th-ish ) Been here 4 years .. space staff and location are really great . Staff has been great !! The management changed around Sep last year and since then a lot of the important machines have been falling out service, and not being fixed. Been constantly checking in with progress and the answer is always” they just came,they are looking into it, they are seeing, this location is next on the list ect “ . It’s been over 3 months of no real functioning leg extension machine just to name one. Adjustment Caps are missing as well. So I’d check on what works before signing up. (Just updating, from a month-ish ago some more machines Have fallen out of service ( a weight machine and 2 treadmills ) … a staff member said new machines are coming in another month or 2, but was told that that would happen in Feb … so yea, place is a mess atm unfortunately. Not sure what to do 6th of August update … still waiting for the new equipment( been saying it’s coming any day for the last 8 months ) …. Stuff is working but still plenty machines that either don’t work or very difficult to use). Staff has been great, but they are over justifying the lack of timely repairs and delays in equipment. Update for Oct 23rd … same same .. plenty of machines are either offline or half working . The “new equipment “ replacing the half broken equipment promised is still nowhere to be seen. Going in 10 months of “yea it’s coming in the next 2 months for sure “. Wish I knew how to make this location more of a priority ( reminds me of when they didn’t have hot water for 7 months last year.

Never ever again. Horrible experience here with the manager. Faith—if that was even her real name—she wasn't wearing a name badge. She gave trashy customer service! We canceled our membership immediately after dealing with her! Everyone else was so nice and respectful except her! What a waste of money! She needs training ASAP and lacks empathy for guests. What a waste of money! I went to another gym. She shouldn't be in customer service! Told me and my husband that “this wasn’t the place for us”—disgusting! You've been warned!

Great gym! Huge space and good equipment. The staff is always very nice, welcoming and helpful. I really enjoy the classes they are a great addition to my routine. This is my favorite crunch location I’ve been to in the area. Will definitely keep coming and recommending to friends.

I absolutely love Crunch Gym! The staff is super friendly and always willing to help, whether it’s answering questions or giving quick workout tips. The equipment is top-notch, clean, and well-maintained, with plenty of variety to keep my workouts exciting.

Crunch Fitness has been an amazing place for me to work out, and a big part of that is thanks to Coach Varel and Manager Faith. Coach Varel is truly incredible he’s super supportive, always motivating, and really takes the time to help you improve. His workouts are challenging but fun, and he knows how to push you just the right amount. You can tell he genuinely cares about each person’s progress and success. Manager Faith is just as amazing! She’s , always there to help, and keeps the gym running smoothly. She makes sure members feel welcomed and valued, which creates such a positive environment. The overall gym community here is fantastic. Everyone is encouraging, friendly, and focused on making each other better. Whether you’re new to fitness or have been working out for years, this is the kind of place where you’ll feel at home. I can’t recommend Crunch Fitness enough, it’s a gym that goes beyond just equipment and workouts; it’s a supportive and inspiring space!