Crunch Fitness - Greenpoint

I been a member for 6 years and while I appreciate the community and staff I feel it’s important to raise some concerns Unfortunately a number of machines get out of order especially cables the squat rack is slanted Making it difficult to do exercises safely and one of the racks has a sunken floor additionally I seen molding in certain areas health risk Another major issue is that cables seem to break Every month it’s clear that you need regular maintenance I believe investing in renovations and address these maintenance issues would significantly enhance the experience for All members and bring up business

The gym is clean and the staff are friendly, but they are WAY too passive about allowing people to stay on the very limited number of squat racks for long periods of time. It’s very possible to show up to the gym, stay an hour, and find that the same three people have been squatting the whole time. I watched a guy go to the bathroom for 15 minutes and argue that he didn’t. Sometimes you can swap in with someone but it’s rare. I wouldn’t recommend going here if you intend to squat or exercise after work. The crowding issue is exacerbated by the fact that the entire turf area is taken up at 6:00pm every day for a 3-5 person fitness class.

Coach Brown was deeply understanding when I explained the circumstances that lead to me no longer attending PT that I had signed up for earlier this year. Most of the staff is deeply friendly. However I can’t, in good conscience, leave a 5 star review considering just how long it took for me to be able to speak to someone actually willing to rectify the situation. After having abruptly stopped attendance due to personal issues I had attempted to communicate my desire to end pt sessions altogether. I was continually charged while recovering and in my time away in spite of having called and emailed trying to end PT charges and to either pause or terminate my membership altogether. The issue was, thankfully, resolved today.

Editing my 3 star review from a year or two ago. I’ve been a member of this gym since 2019 and it has somehow gotten many times worse. They raised prices, practically doubled the number of members since the other gym in the area closed down, and where exactly has that money gone? It surely hasn’t gone to the maintenance of the common areas and equipment. There are chunks of mat missing where the free weights are, only half (or less) of the cardio equipment work. The weight machines break and no one bothers to fix them for weeks or months. It surely hasn’t gone to fixing the mold and putrid smell downstairs. And I mean fixing it, not putting a loud fan in the class studio. It surely has not gone towards investing in more cleaning supplies seeing as they run out of wipes/paper towels multiple times a week. I keep trying to justify this place by saying “you get what you pay for” but at this point I am absolutely convinced even their “cheap” memberships are a robbery for the quality of this place. Truly the only admirable thing about this Crunch is how such a dumpster of a place has managed to monopolized the gym industry in such a popular neighborhood. That all being said I’ll be there tomorrow since it’s the only real option!

Welcoming staff! Clean and not too crowded. Overall a nice energy. I’m new at working out, have started taking private sessions with Jeff and feel motivated to continue my fitness journey. Would recommend!