Planet Fitness

Enthusiastic and professional staff. Gym equipment and locker rooms cleaned

Freezing cold shower... not just cold, not just not warm, freezing cold, like dangerous to shower in cold. And no one cares. Filed a complaint on the app, someone got back to me told me it would be resolved by the end of about 2 months ago. Literally unusable. Is this like funny to them or something... also occasionally gets scalding hot when the toilets are flushed. Surprised no one has been burned and sued yet. Or maybe they have, and still no one cares. Where is corporate? You've been notified.

The guy who is hosting when I go there every day for the last semester is very nice! He needs a raise! He told me how to use a machine when I needed it and was concerned when I got hurt. He deserves 5 stars. However, the facilities need maintenance! I would give 0 stars if I could to the management of the building. On Friday 12/6/24 I fell right outside the door. There wasn’t a sign of slippery ice and I fell really bad. I missed work that day. It was about 7am. Also, yesterday 12/09/24 I needed to use the ladies restroom for the first time, and it was disgusting. It was so dirty. I bet the poop was there for days! I actually went in there today again and it is still there. I usually get there about 5:40-5:50 and leave at 6:40-7am. The second shift hosts are not as friendly as the first guy. Today I went outside and there is a bunch of water and no sign. Just waiting for the freezing temperatures to get it ice and someone else to fall.

Bathrooms are filthy. I spoke with the manager who said he is actually the night manager and was covering that day. He stated, " we all take turns but look where we are...Bayshore, Brentwood, these people are slobs and it falls on us. We can't keep up." Well, what is the excuse for the mounds of dust on the toilet paper holder?! As a customer who is in management, I was shocked at his response and also disgusted by it. Get off your phone and do the job that you are paid to do.

I took a star away for something that isn't even the locations fault but it still makes my experience less enjoyable so I have no choice. It would be five stars if so many ppl didn't take their time using machines while scrolling through social media and videos. Again, it probably isn't the gym's fault but I wish they would enforce there rule of ppl being mindful of the time they spend on machines when the gym is packed. I end up spending 2x or 3x the amount of time I want to/need to due to ppl just hanging out on machines while ppl like me are standing around waiting