Windsor Athletic Club

Review for West Windsor Athletic Club I regret signing up for a membership at West Windsor Athletic Club (WAC). What seemed promising initially turned out to be a deeply disappointing experience, not only due to the subpar quality of the gym but also because of its deceptive business practices. Let me start with their so-called "14-month contract." I was under the impression that I had signed up for an annual membership, but apparently, WAC has a 14-month "month-to-month" agreement disguised as a yearly commitment. This deceptive practice feels like a calculated effort to lock members into longer commitments, knowing full well that most would not renew due to the gym's lack of quality and service. Speaking of quality, this gym is embarrassingly below par. The equipment is outdated, and only a handful of machines are actually usable. The hours are inconvenient, and the overall facilities are far from what you’d expect for the price. Coming from Life Time Gym, which offers exceptional service and state-of-the-art amenities, WAC doesn’t even come close to providing a quarter of the value but tries to charge a comparable rate. The customer service is nonexistent. I sent multiple emails and even visited the gym in person to address my concerns and cancel my membership, but my attempts were ignored. The manager, Jeff, didn’t respond to my emails until I had to repeatedly follow up. This level of negligence is unacceptable for any business, let alone one trying to maintain a loyal customer base. The gym’s shortcomings are not new, and even former staff members have acknowledged its decline. I initially joined because of Alan, who genuinely cared about the gym and its members, but since his departure, the gym has hit rock bottom. If you’re considering joining West Windsor Athletic Club, I strongly urge you to think twice. There are far better options available, even at a lower price point. Planet Fitness, for instance, offers better service and equipment at a fraction of the cost. Save yourself the frustration and choose a gym that values its members. Rating: 1/5

The Windsor Athletic Club has been on a steady decline, and the main issue is the poor management by the owner, Jack, and his Management team. Recently, the pool and aquatics program have been impacted by this mismanagement. The club had to shut down the aquatics program after going through three aquatic directors in less than a year due to the toxic environment created by Jack and his team. This has left members and staff frustrated, with no clear direction or leadership. Even before the shutdown, communication was a mess, with instructors receiving schedules at the last minute, and maintenance issues piling up without resolution. It doesn’t matter how nice a facility is if there’s no proper management to support it. The gym’s potential is wasted, and it's a shame that members and staff are left to deal with the fallout of such a poorly run operation.

This gym has been my family gym. I would go to this very regularly. However the issue is that rates have increased significantly and the most irritating is that to sign up or change membership as a member you need to go through a whole process and only can do so when the membership person happens to be there. This is perhaps the most frustrating experience. For a gym, people should be able to change or add members anytime, when other gyms have the ability.I was willing to pay $140 for two people but the rates have gotten too expensive to lifetime (prices).

Great Gym equipment and courts, pool was ok, there were many bugs in there and many lanes were usually reserved by swim team and swim instruction. Better places to go for pool but other facilities are great!

Clean. Plenty of equipment. Nice pool. Nice people.