Glenpointe Fitness

I have been going to this gym for last 10 years. Great facility and nice management. They had some bad people, but all of them left. Sunny is good trainer.. Christian used to be good swimming instructor but I guess he left. Over all good, try it out.

Gym was okay, powerlifters beware, they don't allow filming. Some employees are nice some, not so much! If you are into causal lifting this gym is for you, wouldn't recommend for serious lifters. Clean for the most part just old equipment. Had a rude encounter with the owner I think he seemed to make everyone om edge when he was around and doesn't seems friendly in the slightest. I didn't noticed the film sign, which is my fault. I asked an employee since I was in the corner and stated this is just for my coach. The employee said yes, then the owner I assume came to me angry and stated I must not be able to read. He was extremely rude, if I had seen the sign I wouldn't have but i asked an employee so thought it was okay. Owner even yelled at someone about their phone. Again good gym for casuals, not for serious lifting, they gave Limited equipment.

Downgrading stars. Being generous. Probably should do one. Where to start? Several members asked that the bench (for sitting) be returned to its spot near the coat closet so members can sit and change shoes etc before going on the gym floor. It had been moved during Covid for social distancing. No big deal right? Wrong. Office staff either passed the buck or said “yes, next week” which never came and then the manager told me it wouldn’t be replaced at all. He pointed to a beat up chair near the entry and that that’s all we would get. When I complained about weekend receptionist arriving late keeping everyone waiting I was gaslighted. I’ve been a member for over a decade, mostly for convenience, but may rethink it. Oh and PS - the locker rooms are dirty and people don’t re-rack weights and they sit on equipment texting for long periods and management seems to do nothing.

I filled out the form to cancel my membership but they charged me after 4 days. When I called they said they did not cancel it because there was no Manager and they were waiting for a Manager but thats not my problem..

This is unacceptable for a hotel fitness center. Glenpointe has been going downhill for the past few years. Not to mention, the customer service here is abysmal. Most front desk staff don’t even greet members. I’m praying for a change in management.