The Connection

Very family friendly environment. The staff are warm and friendly, and the facilities are clean. The class offerings from yoga to Zumba to gymnastics to dance to swimming to ESL and kids programs are great. I go at least 5 days a week I have been a member for over 10 years. It is by far the best value for the money. The name, The Connection, lives up to its name, as I have met so many wonderful people there throughout the years.

A mixed review: many staff are nice and caring people who are pleasant to work with, such as the pool lifeguards and the weight room training staff. A problem is parking: there are a limited number of spots, and so users can not combine errands, such as using the facilities and then, say, visiting the Summit library. They will tow your car in a jiffy if that happens.

The Connection after school care program during pandemic is 5 stars and higher !!! Our daughter is safely bussed from school daily. Staff makes sure children are logged on in time for remote learning. Staff is very friendly and engaging when remote learning is over. Our daughter never wants to be picked up. Staff keeps the facility very clean and very safe for the children.

Kathy is the rudest front desk I have ever encountered, which ruined our otherwise great experience at the connection. My son has been coming to the swimming class at this facility since Sep, 2021. Today I took a 30mins walk with him in the stroller from our house and arrived 30mins before our class started. Because I miscalculated the weather therefore under-dressed him, as soon as we arrived, he started shivering and crying saying that he's too cold, in a panic, I took him inside the building and asked Kathy if we could stay until my son warmed up, we promised to wear our masks and stay out of the way but she said no and sent us back to the cold. When we were leaving after the class, I told her, word by word in a very calm voice "I had a shivering and crying 3 years old in my arm and all I asked was a few minutes inside for him to warm up and you said no. it’s a strange time for all of us, I understand there are rules and you have your job to do, I just hope that we could still find some compassion for each other” Kathy’s became so defensive and aggressive “I’m sorry that you couldn’t stay but I don’t appreciate your personal attack!” Seriously?! I asked her where did I exactly attack her? She couldn’t even make her argument properly and started saying that I asked to stay inside for 30mins that’s why she couldn’t let me in, which I had never said! During our 5 minute conversation, Kathy kept interrupted me and brushing me off, she was so disrecptpful and unpleasant. A person like that, not a customer facing at a children’s facility material.

A great community. When I was an Au Pair in 2014 I was member. Normally I used to go to the gym and English classes to improve it. They helped me a lot, I have really good memories from the senior teachers, they were lovely. Thanks!