Jersey Strong Gym

This gym is an absolute nightmare. The staff offers zero customer service and dodges any responsibility. Cancelling or downgrading your membership is Hell ..they’ll keep draining your account for months, ignoring emails and support tickets. They even charge $100 to downgrade unless you rope someone else into joining this circus. Management is nowhere to be found, and their system is designed to frustrate. Save yourself the headache and find a gym that actually respects its members. Avoid at all costs! Aside from customer service the actual gym itself is decent.

The gym is pretty nice, relatively clean for a gym. They vacuum everyday and the staff are nice. I wish they had more dumbbells- for example they don’t have anything in between five pound increments. My old gym would have 7.5, 17.5 lb eccetera. Also, they don’t have a hip thrusting machine which just about every woman I’ve talked to here wants.

This place simply isn’t worth your money. They advertise all sorts of free trials and promotions, but when you get there it’s a tour of the gym and straight into the office where they pressure you to sign up. My sales person didn’t really pressure me as much as I’ve heard other people be pressured. However, the personal trainers always will. They will go as far as to say that they’re signing you up for something and you can cancel any time in which case you have to step in and say no don’t sign me up for that. The membership is just about the same price as any other gym in the area, except the difference is I don’t know where Jersey Strong puts your money. The equipment selection is just okay, with a lot of the benches tearing. It is very apparent that the gym is not cleaned or maintained often. Machines are never replaced, and nothing new is ever added. There’s all sorts of conditions when joining. One is that if you walk out the first day that you look at the gym to think about signing up, they will no longer waive the sign-up fee if you come back. There is also a $100 fee if you cancel your membership before two years, which you will because you will get sick of this place very fast. Some of the staff is nice but others are very pushy. The only thing that this place has going for it is 24/7 access which realistically, I think most people do not use enough to make the membership worth it. Sign up for Planet Fitness and save your money.

Where to start. Account got deactivated a month after signing up (after also paying extra for personal training sessions). Took a week for customer support to reactivate it. Which, if you ever experience an issue - getting ahold of customer support is a literal living nightmare. Machines are rusty, old, ripped & disgusting. Two separate personal trainers have been dodging texts for weeks, so currently stuck with a four week workout plan that was given in JULY. Can’t wait to cancel my membership. :)

I really look forward to my weekly Power, Blast and Centergy class at Robbinsville, NJ Jersey Strong Gym with Roseanne. She is an amazing instructor which always offers great music, fun spirit with a sense of humor and she always offers alternative forms of a particular move if need be. I always feel so relaxed with a sense of enjoyment when I complete her classes. She is truly a calming spirit to the core.