Evox Fit

I had been a loyal member at Evox Fitness for a year. Unfortunately, my experience with their customer service has been disappointing. I submitted my cancellation notice on the day I received my 11 month billing receipt via email. Strategically they send it 29 days before the next billing, instead of 30 (same day). I requested cancellation on that day (29 days) before my next billing date-just one day short of their 30-day policy-and they rigidly refused to accommodate this minor difference. Despite hardly using the facilities for months as I was traveling abroad and moving to a new house. they still charged me for the last billing cycle. I reached out, hoping for a gesture of goodwill and common decency, but flexibility and understanding were clearly not priorities. They are now looking to do the same with my wife who is trying to cancel and has a few months left on her contract, looking to make her uphold it to the end, even tho we moved 18 miles away and the drive to and from the gym would be an hour. They do not consider this far enough… who wants to spend an hour in the car just to go to the gym? Common sense is completely null here. This is a poor way to treat members who pay a steep price tag for a mediocre gym membership to begin with, If you're considering this gym, be aware: their policies are strict, and member satisfaction seems low on their list.

Poor customer service and the woman at the front desk is arrogant and rude. Told me my membership was successfully cancelled then turned around and claimed that I owed 3 months. I was charged while out of the country and recovering from a surgery. I tried to ask if they could put my account on hold until I return so that I could at least pay for a membership that I would be using and the woman refused to come to an agreement with me.

Staff is very good and polite. Gym is new, very clean, all new machines a lot of machines...It's amazing 😃😃💪💪. Instructors are present all the time for any advice or suggestions. It's a great place to workout. Greetings from Bo 😏

Everything was nice at first, after one year they automatically renew my contact without my authorization. To cancel they wanted me to pay another entire year. Bs

Genuinely one of the best gyms I’ve been to. Innovative machines and high quality equipment is definitely something they do not lack. Amazing atmosphere, respectful public, plus dumbbells that go up to 200 which is great compared to other gyms with at most 100s. Definitely recommend!