Club Metro USA

I was a basic member first. Until one day I park into one of the management parking spots about 2 years ago. I was brand new and some guy came YELLING AT ME and said "Didn't you see that it says management?" I was like "What the heck?" Then he asked me "Are you a member?" I said "YES". I moved out of that spot, Your parking lot is not too big. Kinda tight. But I don't think that's the way to be talking to the customers. Never complained about it. Another ocassion somebody behind me walked in the gym, and I was called very RUDE by some girl. And I threatened with canceling my subscription. I don't need to sneaked people inside your gym. And if from the very beginning you give people some paper with the rules so that they can remember and keep it in mind that it would be better. Later I upgraded to VIP and was bringing my girlfriend until some guy tried to talk to her and we had a problem. I even complained to the counter. But nothing was done about it. The only thing I heard "Ohh he has been coming here for 15 years". I had been travel across the US and everytime I was in NJ I was visiting this gym. I canceled my subscription and after becoming a member for less than a month I upgraded to VIP again. I would give you 4 stars only because I like your gym. But conditioned to future reviews.

Let me start from when you when in the door, people behind the counter most of the time occupied on gossip or other nonsenses than actually greet the members. I am not going to say all them are like that but for the most part 8 out of 10 you wont even get a straight face from them, they act like they are doing you favor. The machines are decent for the most part although as in most gym weight are all over the place, however in this gym the stuff doesnt really worry about put them back in place. I critique that aspect because I actually go to Union and Elizabeth often and in this gym that does not happen, at least all the occasions I been there which is quit a lot. Music is always too loud in the afternoon, I have complained but no one does anything about it, I have to listen to my music with the volume all the way up on my earphones. The worst part of all are the freelance “trainers”, too many of them and there couple that are very/extremely loud, people that goes to this gym knows who I am talking about. Not only too load but also talk behind other members back criticizing their workout or straight being disrespectful. Sometimes I rather drive farther to Union then coming to this gym

Great place to workout this is the second time I’ve joined this gym. On and off it’s being almost 12 years. The help is really nice and polite the place is clean. And Cameron made me a shake the other day that was amazing. Great job everyone keep it up.

Just Talking on the phone with Jennifer made me want to go to this gym. Over a yr or so, I've been in an depressant stage and I looked and called places but didn't feel comfortable enough to gym. Their approach abt explaining things was so off and understandable. Talking to Jennifer I felt at eased and good abt joining. Being a single parent, going thru things and feeling insecure she really made me feel good. Haven't started yet but I'm on my own. Will try to update journey

Decent place to get a workout in near EWR. They do $20 day passes, though not advertised + Lots of free weights and machines with plates Enough squat racks Sauna in locker rooms Fair number of cardio machines too Clean: reasonably free of dust and clean locker rooms too (much cleaner than your NY Sports Club or 24 hr fitness or LA fitness or planet fitness) Courteous front desk staff and trainers working with clients in gym Easy to get to from EWR in less than 10 mins by bus, taxi, or rideshare - Some machines in disrepair and in need of maintenance eg broken buttons on treadmills, which are generally fairly old (~20 yrs) and aren't calibrated very well (on one I got on 4% incline was actually 0%; 0% was actually -3.5%)