Planet Fitness

I am very pleased with my Planet Fitness, Mt. Laurel, NJ. I have never been a member of any fitness center but I’m happy I joined. I’ve recently had some health issues. Now on the mend and am totally happy with how Matt and Maddy are keeping this gym so spotless. The whole staff is very nice and helpful, never disrespectful towards anyone. I was nervous about joining at my age but their compassion and caring make it easy. The facility is so clean and the atmosphere is the most positive I’ve ever been around. I highly recommend this facility to anyone who may be considering joining! The best place and the best people!

I have been going to Planet Fitness in Mt. Laurel, NJ since it before the Pandemic. It closed and when it reopened I rejoined. Management and staff members are wonderful They are courteous, respectful, friendly and above caring of their members. The staff is constantly cleaning and wiping down the machines. Anyone who says nasty things about Mt Laurel Planet Fitness is either a nasty person themselves or don't like themselves and have the opinion everyone is like them. I give Planet Fitness a score 10 stars not Five.

My first time here and I felt very comfortable and the staff was very helpful and polite. The building was clean and smelling good.

Been going to this gym since 2019 and it’s been going downhill these past couple years. The gym is relatively clean but the mirrors are always dirty. The main reason I’m giving a three star rating is because of the staff, particularly the morning crew. There was a line outside the door this morning at 5am because the staff never showed up it was 5:30 and still no show. Ended up going to another planet fitness instead because I have the black card membership but what about the members who just had to go home because staff didn’t show up. Really hope this gym can turn it around and make it a better experience.

A Subpar Experience at This Planet Fitness Location. I am submitting this as a personal request for corporate to launch a thorough investigation into the treatment of customers by the management and staff at this establishment. This location urgently requires an in-depth review of its management practices, and here’s a clear example of why: the manager and staff blatantly violated their own code of conduct by harassing a member over an account that was not delinquent. During the incident, they disrupted his workout, created an unnecessary and embarrassing scene, and demonstrated a shocking lack of professionalism. I initially began visiting this gym because I have family members who are also members here. Until recently, they had no significant complaints—it’s convenient, it’s affordable—but as the saying goes, you get what you pay for. Unfortunately, this location seems to be run by disrespectful, immature staff and their equally unprofessional and confrontational managers. Specifically, I am referring to Matt P. The situation escalated when my brother, a military service member, visited the gym to prepare for upcoming drills. Upon scanning his membership QR code, he was informed that he did not have a backup payment method on file. This was perplexing, as Planet Fitness memberships are set up for automatic withdrawals, meaning the gym already has our banking information. When my brother questioned the issue, the managers and staff became unnecessarily combative, creating an uncomfortable and hostile environment not just for him, but for other members observing the interaction. When he asked if there was an outstanding balance he could pay to resolve the issue and continue his workout, they claimed they couldn’t provide that information. This response was especially bizarre, given their insistence on adding another form of payment to the account. My grandfather, a loyal Planet Fitness member, a military veteran, and a cancer survivor, attempted to politely intervene to de-escalate the situation. To his astonishment, he was met with outright hostility. After years of patronage, he was appalled at the disrespectful and unprofessional treatment he received. It is evident that Matt P. and his team violated their own harassment policies, and they likely breached additional policies we may not yet be aware of. As a direct result of the derogatory and disrespectful tone Matt used toward a 70-year-old military veteran and cancer survivor, one membership was officially canceled last night. This incident raises serious concerns about the hiring practices at this location. It appears that individuals lacking basic customer service skills and professionalism are prioritized for employment. Given the consistently poor overall ratings of this gym, it’s clear that these problems are not isolated incidents. There may still be hope for this location, but only if they completely overhaul their degenerate staff and bring in qualified, professional team members. At this point, I wouldn’t be surprised if this gym is in contention for a Guinness World Record as the worst mainstream fitness center. Avoid this location if you value respect, professionalism, or even a minimally positive workout environment.