Crunch Fitness - Morristown

I was kind of happy with this gym until I decided to cancel my membership. It has been very difficult and tedios. After I “successfully” cancelled, they kept charging me. There is no one picking the phone, there is no option to leave a voice message, nobody replied to the manager email address. I went in person and the front lady told me the manager was going to call and he never did. Very frustrating!

Found this gym thru a friend who grew up in Morristown. I am pleased it’s near other areas of Mo’town centrally located and had free validated parking inside the Hyatt Regency it has a pool for laps and low impact aerobics, tanning, massage bed and cycling are up stairs and down stairs is the main gym with clean locker rooms, fun group classes and a private gym for people to workout with the Fitness trainers. I’m working with the personal training manager Shawn Collins he’s very understanding, knowledgeable and a true accountability coach. I am beyond happy with my membership at Crunch and have the app to calculate my workouts at home as I try to hit this gym 2-3 times a week. I love the stretch cage. I want one in my house but they are almost $4k!

I want to share my experience with this gym as a ‼️WARNING ‼️ to those considering joining. At first, everything seemed very promising: an affordable membership and clean facilities. However, my experience was the complete opposite. From the first month, I decided to cancel my membership due to the inconsistency of the classes, as the instructors would cancel the sessions without prior notice. Noticing that this kept happening, I went to the gym to cancel, spoke with the manager, and signed a document detailing the reasons for my cancellation. What seemed like a simple process turned into a nightmare. Despite canceling in the first month, they continued charging my card for 4 months without my consent. When I noticed the charges, I called the bank to file a complaint, but the gym kept charging me for another 2 months. I called the bank again, and they recommended I go in person to resolve it. The manager told me they had no record of my cancellation, claiming that the person responsible for those documents no longer worked there. He assured me that he would handle it personally and sent me a cancellation email. I thought my nightmare was over, but two months later, they kept calling me demanding payment for two more months, threatening to send me to collections. I went in person again, and this time the manager had an arrogant attitude, claiming he wasn’t working on those days. As of today, almost a year later, I’m still fighting to prevent them from charging me or sending me to collections for something I don’t think is fair. Today, they sent another email saying they will send me to collections. This business model is very disorganized and does not respect the customer. If you decide to try this gym, I recommend paying close attention to the details in the contract and any additional charges they don’t mention upfront. Even though I canceled in the first month, I’m still fighting with them. If anyone has any advice on how to proceed with this situation, I would greatly appreciate it. This is just a warning for those considering joining.

The staff are lovely. However, the facilities are located in a dim, musty basement and the parking is inconvenient. Also, the manager, Richard, is extremely rude and unprofessional. Will not go back since there are so many better places in Morristown for this price point where management actually cares about customers

Crunch in Morristown is an outstanding gym with amazing employees. I look forward to seeing Keke every morning because she is always 100% awake and energized. It’s the best way to start a workout. Come check it out.